Contact Us

Our Client Support FAQ website enables you to search for answers to any technical questions you have concerning our Digital Solutions.  

If you are an existing client and have a medical, travel or security issue, call one of our Assistance Centers.

Can’t find your membership number? 

Your membership or subscription number is an alphanumeric code usually made up of twelve characters. This number would have been shared with you by your organization’s Security, Human Resources or Travel department; they will have provided what you need through a Welcome email or package. 

If you need more information, please refer to our Client Support FAQ and search the articles for what you need.

Need to subscribe to alerts?

Connect to our Assistance App or your Subscriber Portal to get the latest medical and security alerts or travel restrictions. You can also sign up for the latest situation alerts through your Subscriber Portal 

Interested in Personal Travel coverage? 

• Find out more about our Personal Travel Protection. 

Interested in partnering with International SOS? 

If you represent a: 

• Medical or security provider, visit our dedicated page to find your local point of contact

• Travel Management Company, visit our resource center to submit a referral here

• Broker or an Insurer, visit our resource center to submit a referral here 

If not, please complete the form and our team will get back to you.

Interested in joining our team? 

Find all our job openings by region on our Careers Page.

Having a media inquiry?

Please reach out directly to your local point of contact here.