Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and travel security solutions at home and abroad.
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  • Emotional support for an international assignee emotional support thumbnail

    A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.

  • Turkey: Attempted Coup

    On the evening of 15 July 2016, a faction of the Turkish military launched a failed military coup against the government of President Erdoğan. At least 294 people were killed and more than 1,500 were injured in clashes between opposing military factions, police and protesters.

  • Jakarta Attacks jakarta thumb image

    On 14 January 2016, terrorists set off a series of explosions in Indonesia’s capital, Jakarta. A gunbattle then ensued; injuring 20 people and killing 4. During and after the incident, we were able to provide our clients with essential updates and advice, sourced from our on-the-ground team of security experts.

  • South Sudan Juba

    On 7 July 2016, five government soldiers were killed during a checkpoint shootout in Juba. Overnight it had escalated into a full resumption of hostilities between the Sudan People's Liberation Army and Sudan People’s Liberation Army in Opposition.

  • A Miracle Child langkawi island thumb

    A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

  • Vaccination advice for Rabies sierra leone thumb

    A member about to travel to Sierra Leone – did not have enough time to complete the full rabies course. Concerned, he called our Assistance Centre for advice.

  • Military Coup burkina faso thumb

    In September 2015, a military coup was launched in Burkina Faso. The coup was successful in seizing control of Ouagadougou, the country's capital. Running out of malaria medication whilst on business travel can be very stressful, especially if the country of travel is a malaria high risk zone. This situation was worsened for one member when the country suddenly experienced the coup, therefore heightening personal security risk and vulnerability.

  • Mali Attack mali hotel thumb image

    On 20 November 2015 terrorists attacked an internationally recognised hotel chain in Bamako, capital of Mali. They took 170 hostages and killed 20 in a mass shooting. Throughout the day, our crisis management teams in Paris and London provided essential advice to clients. Our unique operations network meant we were able to maintain contact with clients and members affected and coordinate the response accordingly. Control Risks' embedded crisis management resource further enabled the effectiveness of support.

  • Running Low on Medication for a Chronic Condition doctor

    Running out of your medication is a major concern – particularly if you have a chronic condition and you’re working overseas. It makes sense to ensure you have sufficient supplies before traveling, particularly as pharmaceutical stocks vary widely around the world. However, if you forget, lose or run out of your prescription, International SOS can often help.

  • Medical Solutions for a Remote Environment man smiling

    When your company needs to understand the full medical risks of a remote project, requires on-the-ground medical support and equipment, and necessitates a customised evacuation plan, it can be daunting. This is exactly what an international oil and gas company required to support their geological exploration and drilling expedition in Mauritania. Project manager, Javier Artime, commissioned International SOS to provide medical support for the seven-month project.

  • Medical Equipment Lost and Found call operator

    More and more people are traveling overseas with medical equipment that they need to survive. If this equipment is lost or malfunctions, it is critical to find a replacement as soon as possible. The case study below describes how we were able to rapidly locate and replace lost medical equipment for a member.

  • Leading a Successful Malaria Programme malaria

    At many remote mining and drilling sites in addition to the employees and contractors living and working onsite, there may be several communities living nearby. This case study shows how effective malaria control for a work site accounts for the broader population around the project through vector control and health promotion programs. It addresses the employer’s corporate and social responsibility obligations while helping meet productivity targets.

  • Language Barriers and Fears surgeon

    A 56 year old British gentleman was on a Mediterranean holiday cruise with his wife when he started feeling unwell. Because the ship’s doctor became concerned that the patient’s symptoms were related to a cardiac problem, the patient and his wife were disembarked at the next port, a Corsican town called Ajaccio. He was admitted to the local public hospital and then moved by air ambulance to a private specialist unit in Marseilles on the mainland.

  • Improving a Healthcare Administration Programme medication

    When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.

  • Evacuation of doctors exposed to Ebola in Sierra Leone

    International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • Assistance With a Lost Passport and Missing Wallet assistance centre

    If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.

  • Paris Attacks paris thumb

    On the evening of 13 November 2015, a series of coordinated terrorist attacks occurred in Paris. 130 people were killed. Our integrated travel security and medical support teams provided advice and assistance to those in Paris at the time of the attacks, including clients in the vicinity.

  • Japanese Tsunami Response

    The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

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