Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and travel security solutions at home and abroad.
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  • Mali Attack mali hotel thumb image

    On 20 November 2015 terrorists attacked an internationally recognised hotel chain in Bamako, capital of Mali. They took 170 hostages and killed 20 in a mass shooting. Throughout the day, our crisis management teams in Paris and London provided essential advice to clients. Our unique operations network meant we were able to maintain contact with clients and members affected and coordinate the response accordingly.

  • Security support during a riot in Maputo man on phone

    Travel risk can change rapidly. Riots and political tensions can suddenly erupt and transform a relatively secure area into a high risk destination. International SOS and Control Risks work together to monitor security incidents worldwide and provide practical advice and assistance to members in difficult situations.

  • Malaria in DRC malaria thumbnail

    An employee of Group Five, a leading African construction, concessions and manufacturing group, had been admitted to a hospital in the Democratic Republic of Congo (DRC) with malaria.

  • Military Coup burkina faso thumb

    In September 2015, a military coup was launched in Burkina Faso. The coup was successful in seizing control of Ouagadougou, the country's capital. Running out of malaria medication whilst on business travel can be very stressful, especially if the country of travel is a malaria high risk zone. This situation was worsened for one member when the country suddenly experienced the coup, therefore heightening personal security risk and vulnerability.

  • Support during Gabon coup attempt

    On 7 January 2019, Central African country Gabon experienced an attempted military coup.A construction engineering client from China found himself in the middle of this. Until our travel risk team had notified him, he was unaware of this developing, dangerous situation.

  • Emotional support for a student studying abroad

    Schools and universities have a Duty of Care obligation to protect students from foreseeable risk when studying or travelling abroad through the institution. This includes supporting students’ mental health, which can be exacerbated when away from home, their support systems and familiar customs or behaviours.

  • Jakarta Attacks jakarta thumb image

    On 14 January 2016, terrorists set off a series of explosions in Indonesia’s capital, Jakarta. A gun battle then ensued; injuring 20 people and killing 4. During and after the incident, we were able to provide our clients with essential updates and advice, sourced from our on-the-ground team of security experts.

  • Medical Equipment Lost and Found call operator

    More and more people are travelling overseas with medical equipment that they need to survive. If this equipment is lost or malfunctions, it is critical to find a replacement as soon as possible. The case study below describes how we were able to rapidly locate and replace lost medical equipment for a member.

  • Running Low on Medication for a Chronic Condition doctor

    Running out of your medication is a major concern – particularly if you have a chronic condition and you’re working overseas. It makes sense to ensure you have sufficient supplies before travelling, particularly as pharmaceutical stocks vary widely around the world. However, if you forget, lose or run out of your prescription, International SOS can often help.

  • TravelTracker - Getting More from Membership

    In a crisis, without a system in place to track and communicate with travellers, it can be difficult to reach out to them. The case below highlights the issues faced by a security director during the 2008 Mumbai terror attacks. TravelTracker fully leverages International SOS membership so organisations can meet their Duty of Care obligations and comply with their business continuity, crisis and employee-travel policies.

  • Treating a Throat Infection Abroad

    Getting sick when you are abroad can be worrisome. Not only do you have to manage your illness, but you also may also have to negotiate unfamiliar healthcare systems and languages. The case study below highlights how we helped a member get best-in-class medical treatment while he was travelling in France.

  • A sore throat solved by video consultation teleconsultation thumbnail

    An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.

  • Emotional support for victims of confinement in South Sudan WPO thumnail

    In July 2016, an organisation required employee evacuation from South Sudan after six days of confinement to protect themselves from armed conflicts occurring within the city. Immediate psychological and emotional support was provided to victims to help ensuring full recovery.

  • Repatriation of a baby neo natal thumbnail

    In Dakar, Senegal – a new-born was in urgent need of surgery for an acute condition. Any surgical treatment of a month-old baby is challenging – but this case was made significantly more so, in Africa.

  • Overwhelmed on a shipping vessel case study on a mariner

    On-board a 17-man shipping vessel originating in Eastern Europe, en route to Japan, one of 16 mariners unexpectedly died. The vessel, which was carrying general cargo, interrupted its 4-week journey at a port in China to deal with the fatality.

  • Recovering From a Stroke

    When you are abroad, it can be difficult to negotiate the local health care systems. How do you know if the standard of medical care provided is adequate? If you are faced with a life-threatening event, then accessing appropriate medical treatment is absolutely critical. International SOS membership is designed to help.

  • Pre-Travel Advice Smoothes the Way to Difficult Places women smiling

    Going to a high-risk destination can seem daunting. However with the right pre-travel advice, you can better prepare for what lies ahead. The case study below illustrates how a member got critical information and inoculations before her upcoming trip to the Democratic Republic of Congo (DRC) - by going online, calling an assistance center, and seeing her travel doctor.

  • Medical Solutions for a Remote Environment man smiling

    When your company needs to understand the full medical risks of a remote project, requires on-the-ground medical support and equipment, and necessitates a customised evacuation plan, it can be daunting. This is exactly what an international oil and gas company required to support their geological exploration and drilling expedition in Mauritania. Project manager, Javier Artime, commissioned International SOS to provide medical support for the seven-month project.

  • Leading a Successful Malaria Programme malaria

    At many remote mining and drilling sites in addition to the employees and contractors living and working onsite, there may be several communities living nearby. This case study shows how effective malaria control for a work site accounts for the broader population around the project through vector control and health promotion programs. It addresses the employer’s corporate and social responsibility obligations while helping meet productivity targets.

  • Turkey: Attempted Coup

    On the evening of 15 July 2016, a faction of the Turkish military launched a failed military coup against the government of President Erdoğan. At least 294 people were killed and more than 1,500 were injured in clashes between opposing military factions, police and protesters.

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