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Network of Providers

At International SOS, we care about our assistance providers. Our 103,000 providers interact with our 27 Assistance Centres and +5,700 medical and 3,200 security specialists, to deliver unrivalled emergency assistance to our clients around the world. We support them during critical illness, accident or civil unrest, from more than 1,000 locations in 90 countries.

The relationships we have built over the years with each provider enable us to ensure our clients and subscribers will have the best possible experience even in the worst case scenarios.

When you partner with us, you enter into the network of the world’s leading health and travel security risk services company, with a dedicated team located in each territory – the Provider Network Management Team – strengthening the relationship.

Providers Essentials

Your Provider Guide

How to operate with International SOS? Download your Provider Guide to learn more.


Your Points of Contact

Get in touch with the right person quickly. Download this document to find the right point of contact for your location


Your Bank Details

Is it your first time interacting with us? Or have you changed your bank details recently?

Please complete the Master Data Form and send it to the Email address based on your location:

Download the English version

Download the French version

Download the Portuguese version

Download the Spanish version


Our Commitment to your Privacy

In this notice we make a commitment to protect Personal Data and individuals’ privacy and explain how we protect the rights of individual data subjects. Please read our provider specific Privacy Notice for details such as of how to make subject access requests or resolve disputes concerning Personal Data. 


Watch the User Guide for Suppliers video to understand how to use the Gravity Platform. You can also download the PDF guide by clicking on the button below. 
Download the PDF Guide