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Incident Support Services

24/7 Incident Escalation Support to Provide Your Organisation Peace of Mind

  • How does your organisation have a process in place to escalate incidents covering events such as workplace accidents and data breaches?
  • What protocols do you follow for managing incidents out of hours, including evenings or weekends?
  • How do you ensure that timely incident updates reach your management teams and key decision makers? Additionally, how do you keep employees and their families informed?

International SOS is fully equipped to assist you with our Incident Support Solution, a service that provides 24/7 support to managers, supervisors and employees in reporting organisational incidents by way of a dedicated phone line.

In the event of an incident such as workplace accidents or data breaches, your employees inform the dedicated International SOS team through a unified gateway, ensuring a structured and timely response. The support line is managed by incident security specialists who detect, analyse, and report incidents affecting your assets (human, material, intangible) and your reputation.

International SOS offers your employees the possibility of reporting any incident in a centralised, structured, and reactive way, 24 hours a day, 7 days a week via a telephone line dedicated to your organisation.

Understanding the Process

A dedicated incident team integrated within our 27 global Assistance Centres is available 24/7 to handle your incident reporting and escalations with round-the-clock expertise.

What Types of Incidents do We Cover?

Our team of experts are trained to handle reports of any incidents internationally related to:


  • Employee Health & Safety
  • Industrial & Operational Incidents
  • Natural Disasters
  • Security
  • Cyber / Information Systems
  • Social Media / Reputation Risk

Get in Touch for More Information