FROM FIRST ALERT TO FULL RECOVERY
Our Critical Event Management (CEM) solution does more than protect travelers—it safeguards your entire workforce, assets, and operations worldwide. With CEM, you can detect threats faster, respond with precision, and recover with confidence. It’s not just a platform; it’s the fusion of real-time intelligence and human expertise that ensures your organization stays resilient when it matters most.
INTEGRATED CRITICAL EVENT MANAGEMENT APPROACH
Where Technology Meets On-The-Ground Expertise
When every second counts, you need more than data. You need decisive action. Our solution fuses cutting edge technology with unrivalled boots-on-the-ground expertise to give you the clarity, confidence and control to protect your people anywhere in the world.
Real-Time Medical and Security Intelligence
Stay ahead of emerging threats with intelligence powered by our global network of over 1,200 security experts and 3,200 medical professionals. Drawing from integrated sources such as threat alerts, weather disruptions, travel incidents, and detailed reports, our teams deliver timely analysis for rapid, informed decisions. No delays. Just actionable intelligence when and where it matters most.
WHAT YOU GAIN
Minimize Disruption
Act early and respond fast. Avoiding costly downtime, and reputational damage.
Prove Compliance
Stay ahead of regulations and duty of care obligations with proactive monitoring, targeted communions and audit ready reporting.
Boost Productivity
Automate workflows, cut manual tasks and speed up response times. Empower your team to act confidently.
Reduce Costs
Cut costs and boost value by replacing fragmented tools with one streamlined platform that saves time, money, and complexity.
Recover Faster
Integrated communications and expert support help to recover quickly, protecting both performance and people.
Focus on What Matters
Zero in on only the threats that impact your people and operations, using targeted detection that cut the clutter and sharpen your response.
FREQUENTLY ASKED QUESTIONS
Critical Event Management (CEM) is a strategic framework that helps organizations identify, assess, and respond to disruptive incidents that pose risks to people, operations, and assets. It combines real time intelligence, communication tools, and automated workflows to ensure rapid, coordinated responses during emergencies.
Travel Risk Management focuses on keeping your people safe while they travel. It monitors threats, sends alerts, and provides 24/7 medical and security support. It helps you anticipate risks and respond quickly when disruptions occur on the move.
Critical Event Management takes a broader view. It is an enterprise-wide strategy for managing any disruption that could impact your people, assets, or operations. Whether it is a natural disaster, civil unrest, cyberattack, or health emergency, Critical Event Management helps you detect, assess, and respond with speed and precision.
At International SOS, Travel Risk Management is a key component of our Critical Event Management solution. Together, they empower your organization to protect its workforce, maintain business continuity, and meet Duty of Care obligations before, during, and after any critical event.
International SOS offers a suite of integrated tools, including:
- Real time, verified risk alerts
- Interactive revisualization of people and assets
- Emergency Mass Notification System (EMNS)
- Customisable dashboards and reporting
These tools empower security teams to monitor, communicate, and act instantly and effectively.
International SOS clients report significant ROI through:
- Reduced downtime and faster recovery
- Lower operational and insurance costs
- Consolidation of fragmented tools
- Improved compliance and audit readiness
- Enhanced employee trust and retention
Our platform turns risk management into a measurable business advantage.
Ensuring Duty of Care compliance during emergencies means taking proactive steps to protect the health, safety, and wellbeing of employees, contractors, and stakeholders, especially in high-risk or rapidly evolving situations. Critical Event Management (CEM) plays a central role in achieving this.
By integrating HR and travel systems, International SOS enables:
- Real-time location tracking of employees
- Automated risk assessments based on itineraries
- Personalized alerts and communications
- Streamlined reporting and compliance
Unlike other solutions, International SOS combines cutting-edge technology with unmatched global expertise. With over 40 years of experience, a presence in 90+ countries, and support for 9,000+ organisations, including 80% of the Fortune Global 100. We offer a truly end-to-end solution that integrates security, medical and digital capabilities.