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Evacuation and repatriation operation assisted by security personnel.

Security Assistance

From pre-travel intelligence to on-the-ground protection and emergency evacuation, we give your organization 24/7 access to 200 dedicated security professionals, across 240 locations in over 10,000 cities worldwide.

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ON-THE-GROUND SUPPORT WHEN RISK ESCALATES

When an employee is unreachable, movement is disrupted by unrest or severe weather, or risk levels shift in-country, we connect you to security specialists around the clock to guide decisions and coordinate on-the-ground support, from secure transport and protective services to evacuation and crisis-scale response, until the situation is resolved.

What Security Assistance Covers

  • Security officer providing pre-travel intelligence and data.

    Security Advice & Pre-Travel Intelligence

    Your employees and managers receive timely, tailored security guidance before and during travel, including pre-travel risk assessments, destination briefings, and real-time threat updates as situations evolve.

  • Executive security employee protecting a high-profile client.

    Journey Management & Protective Services

    In locations with an escalated threat environment, our security team works with your organization to plan safe itineraries, conduct secure route planning, and provide real-time monitoring throughout the journey.  

  • Evacuation and repatriation operation assisted by security personnel.

    Security Evacuation & Repatriation

    During security emergencies, we execute rapid evacuations to safe locations alongside trusted local partners. Our team manages all logistics and authority coordination, providing clear guidance while documenting the process for governance and post-incident review.

  • Security team coordinating mass evacuation during a crisis.

    Crisis Support & Mass Evacuation

    For major disruptions such as natural disasters, political unrest, or armed conflict, we activate dedicated Incident Management Teams to manage complex, multi-country incidents in parallel to business-as-usual operations, ensuring no degradation of core assistance.

29 Assistance Centers. Always On.

24/7/365 coverage across the regions where your people live, travel, and work.

World map showing International SOS Assistance Center locations
1,800+
Security evacuations last year
200
Dedicated security specialists
12,652
Security alerts issued last year
240+
Provider locations worldwide

When Every Minute Counts: Real Scenarios We Manage

  • Crowds protesting in a capital city streetscape.

    Protests Erupt in a Capital City

    Sudden demonstrations block access to employee locations, with the situation evolving rapidly and exit routes becoming uncertain.

    Our specialists verify the threat level, identify viable exit routes, and arrange secure ground transport to a pre-vetted safe location, with all decisions and actions documented in real time.

  • Army group standing monitoring conflict in the area.

    Armed Conflict Threatens a Field Office

    Deteriorating security conditions create an urgent need to extract a team from a high-risk operating environment.

    Our security team activates local vetted partners, coordinates air or overland extraction routes, manages all logistics, including documentation and border crossings, and guides the team to safety.

  • Executive people in a meeting room.

    Executive Traveling to a High-Risk Corridor

    A senior leader is scheduled to visit a region with active threat indicators across multiple risk categories.

    We provide a pre-travel briefing, secure route planning, meet-and-greet on arrival, real-time journey monitoring, and a close protection detail from our vetted partner network, with 24/7 coverage throughout the visit.

  • security disruptions

    Credible Threat Suggests Potential Targeting

    Credible threat information suggests an individual or group may be at elevated risk of targeting while in-country.

    We validate the threat, reassess exposure, and put practical protections in place, coordinating vetted support when needed (secure transport, route changes, close protection) with clear guidance to the individual and key stakeholders.

  • workplace incidents

    Employee Unreachable in a High-Risk Zone

    A traveling employee fails to check in and cannot be reached through standard communication channels.

    The Assistance Center initiates a structured accountability check, coordinates with relevant in-country partners and contacts, and escalates according to an agreed process until contact is established or further action is required.

  • natural hazards

    Severe Flooding Strands Your Team

    Flooding damages local infrastructure, cuts communications, and traps employees across multiple locations.

    We run welfare checks against available traveler data, coordinate temporary safe accommodation, and arrange onward movement as transport options open up, drawing on cross-center support to maintain continuity of assistance.

Evacuating 40 Lives from a Conflict Zone

When Iranian hostilities triggered the closure of Israeli airspace, two clients needed their people out fast. We identified a secure overland route within 24 hours, activated a credentialed in-country partner, and coordinated a bus convoy to Amman with real-time guidance throughout, including during missile alerts en route.

 
40
People evacuated safely from Israel Accommodation and onward flights arranged on arrival.
Read the full case study →
Jordan landscape
When a security crisis happens, every minute matters. Talk to our experts to ensure your people are protected 24/7.
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