Identify and Minimise Risks for Employees
With the COVID-19 pandemic, expectations of travel and mobility management have further increased, and the variety of tasks keeps growing. Business travellers and assignees expect coordinated, smooth processes and offers that meet their needs. And they want to be safe during their business trip or their assignment.
Complicating matters for managers is the increasing flood of information, as well as travel complexity due to global health or security incidents like the COVID-19 pandemic and social unrest. Compliance with Duty of Care obligations plays a greater role today than ever before.
We help organisations and their people reduce exposure to, and mitigate risks while travelling or working abroad.
How We Supported our Clients During COVID
assisted COVID-19 cases
air ambulance movements for COVID-19 patients and 631 for other patients
COVID-19 testing facilities across 135 countries
How it Works
When people are faced with new health and security risks – especially in a new environment or at risk of crime, illness or conflict – their employers, sponsors, schools, family and friends like to know they have easy access to the best advice and care. That is why our Workforce Resilience service supports your people every step of the way. We help them prepare for layered threat environments, monitor their location, warn them of emerging risks and provide professional health and security expertise. Before any change of working circumstances, your people can consult – online or via our App – our location guides for detailed health and safety tips, maps and cultural information. This can also be received directly via email.
Layered Threat Environment
Our monitoring tools identify and locate your people who are in the vicinity of any significant incidents or threats. We also inform you by email of any emerging health or security risks that might affect your people. Most important of all, we provide your people with 24/7 access to world-class health and security services via our global network of Assistance Centres and networks on the ground. One call puts them in touch with doctors, nurses, logistics coordinators and security teams.
Partnering With Your Ecosystem of Providers
We support travel and mobility managers with an unparalleled breadth of solutions for your business. We also understand that we are not alone. You are likely to have insurance policies in place to take care of your employees, travel management companies who book trips, as well as advise from tax advisors and brokers. To make your life easier, we hold direct relationships with a wide range of your service providers, and integrate with them too. Meaning that you can simplify processes and be more efficient in your role, all while taking care of what matters most: your employees.
How it helps
Preparation and Mitigation
Medical and security location guides and alerts:
- Online destination guides - research up-to-date medical, security and travel information on more than 850 cities and 239 countries.
- Medical and security alerts - receive situational intelligence and the latest medical guidance and security advice directly on your phone.
- Mobile App - access alerts, country guides, check-in, one button calling and live chat with health and security experts via mobile devices.
- Pre-travel guidance - receive security and medical advice based on planned destinations.
Unlimited 24/7 Assistance
Call our 24/7 Assistance Centres for advice, referrals and assistance:
- Lost document advice and assistance, emergency message transmission, emergency personal cash advance.
- Global infrastructure and local connections - support during a security situation or critical medical event using our 27 Assistance Centres and extensive Global Assistance Network.
- Provider advice - research, advice and information on providers for ground transportation, accommodation, etc. who have been vetted by our in-house experts.
- 24/7 access to experts - receive immediate assistance from security and medical experts when an emergency occurs or you need guidance.
How We Support our Clients
Helping an Organisation to Conduct Business-Critical Travel During COVID-19Case Study|Dresden, GermanyCOVID-19Intelligence
Assistance to a Distressed Business Traveller of a Multinational Technology CorporationCase Study|Ho Chi Minh, Vietnam
International SOS provided in-country emotional and TeleConsultation assistance to a distressed business traveller of a multinational technology corporation during COVID-19.COVID-19Assistance
It was hugely rewarding to work with International SOS, as we could get information so much earlier than if we had to find and develop it ourselves. As we are just a team of two managing risk and security, having International SOS there as trusted partner was a real game-changer.
FINASTRA CLIENT TESTIMONIAL
Partnering with International SOS means we have travellers who are willing to go into territories that are quite risky, to either sell our software or perform services for our clients. And doing so, helps us grow but it also gives the travellers no concerns or worries while they’re doing it.
Director, Global Travel Management