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Press announcement

Metrojet and MedAire Celebrate Enhanced Partnership with Implementation of MedAire's Operational Security Solution

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Metrojet, a Hong Kong-based, global business jet operator, is today announcing it has added MedAire’s operational security solution to its fleet, which is already covered by MedAire’s in-flight and on the ground medical assistance service. This addition ensures best-in-class safety and risk management services for Metrojet’s crew and passengers.

Dedicated to safety, security, and quality service, Metrojet selected MedAire to provide aviation travel security information, analysis and assessment as well as 24/7 global assistance as part of a comprehensive health and security solution.

The agreement sees MedAire providing Metrojet with in-depth real-time travel security reporting including destinations, regions, airspace, and airports, all professionally vetted and analysed by aviation experts. In addition to digitally delivered content, the aviation security team are available around the clock for advice and activation of assistance services, responding to security risks, events and threats as needed.

Gary Dolski, CEO, Metrojet, says:

“Safety is key to our organisation. Our client’s peace of mind is essential. MedAire’s integrated security solution of information and analysis complements the travel health component they already provide to our crew and passengers. Together this cements our commitment to safety, security, and quality service.”

Key differentiators for MedAire are its leading assistance capabilities, technology innovation and strong global footprint, which includes the expertise of 2,300 security personnel located throughout the world, wherever clients need to travel. MedAire is the aviation arm of International SOS, the world’s largest assistance company, and has more than 30 years’ experience as a leading travel safety provider for business aviation.

MedAire Metrojet Partnership imagery

MedAire CEO, Bill Dolny, commented:

“We are excited about the opportunity to further our longstanding relationship with Metrojet and their commitment to safety excellence. The pandemic has changed the landscape we operate within, but security will continue to be a top priority for operators around the world. We are proud to support Metrojet with both our security and medical assistance solutions.”

The operational security solution is underpinned by MedAire’s Aviation Security Response Centre and complemented by local offices. In Asia this includes a Regional Security Centre in Singapore, as well as Security Managers in Beijing, Hong Kong, Shanghai, Seoul and Tokyo.

Established in 1997, Metrojet, as part of the Kadoorie Group, pioneered business aviation services in Hong Kong and remains one of the foremost safety and customer-focussed business jet operators and maintenance providers in the Asia Pacific region. The company provides all-inclusive aircraft management, maintenance, and aviation consultancy services to our growing business aviation customer base.

For further information, please contact:

Kitty Lau – Marketing Manager, METROJET LIMITED
T +852 2169 6580 –

Mandy Eddington – Director Marketing, MedAire
M +1.480.262.6918 –

Notes to Editors

About Metrojet

Metrojet Limited. Established in 1997 and headquartered in Hong Kong, Metrojet pioneered business aviation services in Hong Kong; it is part of the Kadoorie Group and a sister company of The Peninsula Hotels. Metrojet is a business jet operator and maintenance provider in Asia, providing the complete range of business aviation services, including comprehensive aircraft management, maintenance, and consulting services.
Metrojet’s maintenance department is a fully certified Repair Station with approvals from the Hong Kong CAD, the United States FAA and is fully authorised to carry out maintenance on aircraft registered in China, Macau, Philippines, Bermuda, Canada, Isle of Man, Cayman Islands, San Marino, Aruba and Qatar. Metrojet is an Authorised Gulfstream Warranty Facility and an Authorised Service Centre for Rolls-Royce. Its highly trained engineers also have Pratt & Whitney, GE and Honeywell APU type ratings, and its Avionics and Airframe engineers have ratings on Gulfstream aircraft.
Metrojet has expanded its presence in Asia in 2012 with the opening of Metrojet Engineering Clark – a maintenance facility located at Diosdado Macapagal International Airport within the Clark Freeport Zone in the Philippines. The company’s over 7,000 square meter-hangar project is underway in Clark and is targeted to be operational in 2021.

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About MedAire

MedAire, an International SOS company, has been a partner to the aviation industry since 1985. MedAire provides fully integrated travel health and security solutions to over 150 of the world’s leading airlines and more than 4,000 private aircraft including 75% of fortune 100 companies. Integrated solutions include real-time advice and assistance, training, equipment, and professional services for crew and passengers both in and beyond the cabin. MedAire’s MedLink and Global Response Centre, handle thousands of calls a year to help crew and passengers manage medical and travel safety events in the air and on the ground with 24/7 access to emergency care doctors, nurses and aviation security specialists.

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