Skip to content
Subscriber Assistance+1 215 942 8342
Subscriber Login
Shop Here
UAE Ministry Signing

Press announcement

International SOS Signs MOU with the UAE Ministry of Foreign Affairs & International Cooperation to Provide Healthcare Support to UAE Nationals Abroad


International SOS, the world’s leading medical and security risk services company, has signed a Memorandum of Understanding (MOU) with the Ministry of Foreign Affairs and International Cooperation of the UAE to strengthen cooperation and partnership in providing health care services to UAE nationals abroad.

The MOU was signed on behalf of the Ministry of Foreign Affairs and International Cooperation by His Excellency Faisal Issa Lotfy, Assistant Undersecretary of the Ministry for Consular Affairs and by Kathy Brett, General Manager, Europe Middle East, International SOS, and in the presence of a number of officials from both parties.

Under this MOU International SOS will assist with the coordination and provision of medical consultations and critical case management for UAE nationals who fall ill or are injured while travelling, living or working overseas. For those nationals receiving medical treatment or hospital care, International SOS will advise on and make referrals to in-country medical facilities and plan for onward movement including repatriation to the UAE, as required.

Medical advice and assistance will be coordinated by our Operations team in Dubai, in collaboration with 27 best-in-class Assistance Centres around the world. These are supported by 13,000 multi-cultural security, medical, logistics and digital experts from over 1,000 locations in 90 countries, 24/7, 365 days of the year. Our global network includes over 100,000 rigorously audited and accredited health providers.

UAE Ministry Signing Certificate

Kathy Brett, Regional General Manager, Europe Middle East, International SOS said:

We are honoured to have been chosen as a strategic health partner to the Ministry of Foreign Affairs and International Cooperation of the UAE. As protecting and saving lives is our core purpose, we are pleased to be able to extend our extensive medical and logistics expertise to the people of the UAE.

This MOU builds on the medical advice and support International SOS has provided to the Department of Health – Abu Dhabi, the UAE Ministry of Health and Prevention and the UAE Armed Forces over the last five years through our dedicated subsidiary, Iqarus. It is intended to support the Ministry of Foreign Affairs and International Cooperation in accelerating the provision of medical services and care for UAE nationals abroad.

International SOS is very well placed to deliver medical advice and assistance services. In 2021, we managed over three million assistance calls across our global network of in-country Assistance Centres and coordinated over 3,000 medical and security evacuations globally.

UAE Ministry Signing Sitting

About the International SOS Group of Companies
The International SOS Group of Companies is in the business of saving lives and protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, and your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity, and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by over 9,000 organisations. This includes the majority of the Fortune Global 500. As well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 12,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. Between them, International SOS employees speak nearly 100 languages and dialects in our Assistance Centres, Clinics, and offices.

To protect your workforce, we are at your fingertips: