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Press announcement

International SOS Enhances Investment in Global Assistance Centres, Launches Chinese-Language Exclusive Services for Chinese Clients


International SOS, a  leader in corporate medical, health, and security risk management, recently announced that in response to the rapidly growing overseas market demands of Chinese enterprises, it will accelerate the deployment of resources dedicated to serving Chinese clients globally. This initiative aims to provide comprehensive native Chinese language services to Chinese businesses in the Belt and Road regions and the global market. The move is designed to strengthen the investment in global Assistance Centres, particularly building upon the dedicated team for Chinese clients successfully established earlier this year at the Dubai Assistance Centre. It further offers exclusive 24/7 Chinese-language services throughout the year, ensuring closer alignment with client needs.

International SOS's team of professional medical, health, and safety consultants offers round-the-clock, global coverage with native language assistance support. Faced with the medical health risks and security challenges encountered by Chinese enterprise employees worldwide, International SOS enables clients to connect more swiftly and conveniently with local service teams and resources in the more familiar Chinese language. Leveraging dedicated service teams for Chinese clients, International SOS can continuously provide “zero time difference” services in Chinese, closely tailored to client needs. In urgent situations, the team can even go directly to the client's site to offer support.

Currently, International SOS boasts over 300 employees proficient in Chinese language services worldwide. Among them, Chinese-speaking staff have been deployed in 16 global Assistance Centres, along with 50 medical experts stationed across 20 Assistance Centres worldwide. Additionally, 16 security experts in six Assistance Centres are also proficient in Chinese. Moreover, 10 account managers and subject-matter experts, offering Chinese language services, are spread across six countries globally.

Nicolas Sommer, Managing Director of International SOS China, emphasised,
"There has been a significant increase in demand from Chinese clients in overseas markets, especially over the decade of the global development of the Belt and Road Initiative. International SOS has accompanied Chinese enterprises in their global expansion, continuously increasing investments in these regions, particularly in building dedicated Chinese-speaking teams and services.

The provision of specialised Chinese language services and teams by International SOS is an active response to the growing global needs of Chinese customers and reflects our strong commitment to the Chinese market. International SOS is dedicated to being a solid support for Chinese businesses in their global operations. Whether in managing medical and health risks or addressing overseas security challenges, our constant endeavour is to support their global business operations in a manner that best aligns with our clients' needs."

International SOS operates across 81 offices, 26 Assistance Centres, and 30 regional security Centres worldwide, combining global service experience to provide clients with the most suitable localised services. Globally, International SOS has a medical professional team of over 5,400 personnel, along with more than 200 dedicated security risk professionals. Since entering the Chinese market in 1989, International SOS has continuously expanded its business scope, providing Chinese customers with more timely, grounded, and localised services and support globally. This expansion is a testament to International SOS's commitment to continuously meet the needs of Chinese clients and to always be ready to resolve their concerns, wherever and whenever needed.

In today's increasingly complex landscape of medical health and safety risks, such localised services are particularly crucial. For instance, after establishing a dedicated team for Chinese clients at the Dubai Assistance Centre, a notable client incident  occurred. An employee of a Chinese enterprise in Cameroon suddenly fell ill and lapsed into a coma. The Chinese client team at the Dubai Assistance Centre coordinated with the International SOS Beijing Assistance Centre for an immediate response. The patient was airlifted to Dubai via an air ambulance and underwent surgery at a local hospital. The International SOS Beijing Assistance Centre coordinated the entire transfer process with its Dubai service team, dispatching a Chinese team to visit and provide support at the hospital in Dubai where the patient was located. Additionally, they facilitated communication between the attending doctors and the medical team at the Dubai hospital. The customer coordination specialist was responsible for managing the local medical treatment process and client requirements in Dubai, ensuring the smooth transfer of the patient.

Leveraging its unique advantages in global capability and on-the-ground expertise, International SOS provides world-class medical and security risk services support to clients across various industries. Its client base spans multiple sectors, including energy, mining, engineering procurement and construction, information and communication technology, high- tech,aviation, maritime, automotive manufacturing, chemical industry, pharmaceuticals, education, and financial services. International SOS supports staff working on domestic remote and overseas projects, as well as expatriates, by providing medical, health and safety services, along with mental health resilience support, thereby fulfilling the responsibility of Duty of Care to enhance corporate business resilience. This support is integral to furthering corporate sustainable development and achieving ESG (Environmental, Social, and Governance) goals.

Sinoma International Engineering Co., Ltd. is the world's largest provider of integrated service solutions for cement technology and equipment engineering systems. The Global Personnel Resilience Service Solution by International SOS covers all 14,000 employees of Sinoma International, effectively ensuring the health and safety of its employees overseas on a global scale. This solution promotes the identification of operational risks abroad, establishes employee awareness for prevention, and implements risk management strategies, further solidifying Sinoma International's resilience in global business operations. Sinoma International has implemented a highly sophisticated infectious disease control and management plan to combat the spread of malaria and other infectious diseases, positively impacting its employees and the communities where it operates.

Huayou Cobalt Co., Ltd. is a high-tech enterprise engaged in the research, development, and manufacturing of new energy lithium battery materials and cobalt new materials. The Global Personnel Resilience Service Solution by International SOS covers over 3,000 of Huayou Cobalt's expatriate employees, aiding the company in executing its Duty of Care towards employees and strengthening its risk management and preventive measures. Leveraging International SOS's global medical and safety network resources, the solution offers enhanced protection for the company's overseas employees against high-risk infectious diseases such as malaria and Ebola, challenges due to scarce medical resources in project locations, and high uncertainty in overseas political and security risks, thereby better safeguarding their health and safety.

About the International SOS Group of Companies
The International SOS Group of Companies is in the business of saving lives and protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, and your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity, and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by over 9,000 organisations. This includes the majority of the Fortune Global 500. As well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 12,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. Between them, International SOS employees speak nearly 100 languages and dialects in our Assistance Centres, Clinics, and offices.

To protect your workforce, we are at your fingertips: