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Situation Update on Israel-Gaza Crisis

As the situation continues to evolve, we encourage our clients to sign up for our latest situational alerts via email, through the Assistance App and via our Online Portal.

In response to the Israel-Hamas conflict, Mike Rogers, International SOS’ Chief Security Analyst - West, explains how our security, medical, operations and assistance teams have been providing our clients with timely advice, assistance, and evacuation support during an ever-evolving and complex situation.

Below you can also replay our recent webinar series featuring our security and medical experts and listen to our related podcast series.

On-Demand Webinar Series

Hear from our security, medical and operations experts as they provide a situation update on the Israel-Gaza crisis and the impact on surrounding regions. From our evacuation support and capabilities to mental health considerations and emotional support, we address the situation update on-the-ground as it evolves.

Frequently Asked Questions

I am in Israel right now. Can I leave?

Our evacuation advice has changed to 'evacuate non-essential staff'. We have already supported a number of clients to depart on a charter flight and are supporting others with intelligence on available options, which changes minute by minute. Any movements should be subject to an assessment of the risks stemming from rocket fire or militant activity. Long distance overland moves should not be undertaken until the all-clear has been given from air raid sirens and the situation has stabilised. People should not travel to the airport unless they have confirmed tickets and that their scheduled departure is taking place.

International SOS does not hold specific flight information but can assist with coordinating road journeys and available commercial flight options with our in-country partners and our International SOS staff on the ground as part of our Incident Management Team. Those inside the Southern District should await confirmation from the IDF that movements to the airport or other areas of the country are safe before undertaking travel.

Am I safe in Ashdod/Jerusalem/Ramallah/Tel Aviv?

Risks in these areas are far lower than in areas of Israel’s Southern District close to the Gaza Strip. The prominent risk to life in these locations stems from rocket fire. Whilst rocket fire has been intense, rockets are inaccurate, prone to interception by Israel’s air defence systems and risks can be mitigated by adhering to air raid siren protocols. Guidance on what to do in the event of hearing an air raid siren can be found on Israel’s Home Front Command website. Under no circumstances should people attempt to undertake travel during rocket fire – doing so will drastically increase risks.

I have received communications from International SOS that the Evacuation Monitor level has been raised to EVACUTE NON-ESSENTIAL. Should I evacuate from Israel/West Bank?

Due to the uncertainty regarding the trajectory of the crisis, our evacuation status has now changed. Non-essential staff should now follow evacuation plans in place. If you need assistance with ground transport or to enquire on availability on our charter or commercial flights, contact your local Assistance Centre.

Is travel to other parts of the Middle East recommended?

Advice for the region is mostly unchanged, however with the situation in Israel constantly changing please review the latest alerts from International SOS for location specific advice.

Can International SOS support evacuations from Israel?

Yes. For support with transport and evacuation please contact your local International SOS Assistance Centre.

Can international SOS provide medical support?

Yes, however this may be limited due to location. Medical assistance capability includes medical referrals and advice, arranging medical care and medical monitoring of care. House call doctor services and ground ambulance support is also feasible, subject to the actual location and prevailing security situation at the time. Psychological support services are also available to our clients including individual tele-psychological support and counselling sessions to dedicated client support hotlines that can be set up. For any support, please contact your local International SOS Assistance Centre.

Are medical evacuations possible?

International SOS retains capacity to facilitate aeromedical evacuations from Israel. All flights are subject to security assessments at the time of flight, and airspace remaining open.

Given the evolving nature of the situation, we would recommend maintaining a low threshold for contacting our Assistance Centres for advice on potential evacuations.

Listen to our Latest Audio Updates

Need Urgent Advice?

If you are an existing client with a medical or security question/concern, please visit the subscriber portal, download the Assistance App or call one of our Assistance Centres for support.


Should you be new to International SOS and would like to speak with our experts on how we can support, please email us.