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Response Center - Onsite Medical Services

Response Centers

Expanding our boots-on-the-ground medical services capabilities through strategically located response centers

International SOS Response Centers provide 24/7 remote medical support, clinical oversight, and operational coordination to onsite healthcare units supporting organizations operating in remote, high-risk, and complex environments. 

Response Centers support onsite healthcare professionals at client worksites, including oil and gas operations, mining sites, construction projects, energy facilities, and dedicated Health and Wellness Centers. Through direct access to experienced medical professionals, onsite teams receive real-time medical guidance, escalation support, and coordinated care when required.  

This capability strengthens healthcare delivery for remote workforces, enabling faster clinical decision-making and effective management of medical cases when escalation or specialist treatment may be necessary. 

24/7 Global Clinical Support for Remote Worksites and Health & Wellness Centers

We provide continuous clinical support to onsite clinics and healthcare units in remote, high-risk, and medically underserved environments, as well as Health & Wellness Centers. Through experienced medical professionals and secure digital health technologies, onsite healthcare teams receive real-time guidance to support safe and effective end-to-end medical care.

Supporting Safe and Effective Medical Care

All Response Centers operate under the clinical supervision of an International SOS Medical Director and are staffed by experienced medical professionals. This governance ensures medical advice, treatment guidance, and case management follow international clinical standards while enabling informed decision-making and consistent care across remote operations. 
Medical Professionals - Response Center International

BENEFITS TO YOU AND YOUR ORGANIZATION

Global Network of Clinical Expertise

We support organizations operating in more than 900 remote and isolated locations, many of which lack reliable medical infrastructure.  In some regions, Response Centers are integrated with our Assistance Centers, enabling seamless medical coordination and escalation support. 

Our clients gain access to experienced medical professionals, operational expertise, and coordinated medical support designed to protect workforce health and safety. 
 
 

Map with our response centre locations

Why Response Centers Matter for Organizations

By connecting onsite healthcare teams with experienced medical professionals that are supported by digital tools and operate within a proven clinical governance framework, Response Centers strengthen healthcare delivery and coordination.

  • This capability provides employers with: 

    • Access to expert medical guidance when complex medical cases arise 
    • Improved clinical decision-making at remote locations 
    • Elimination of unnecessary medical evacuations and associated costs 
    • Strengthened workforce health, safety, and operational continuity 

Frequently Asked Questions

International SOS Response Centers is an extension of onsite medical services, providing remote clinical expertise and escalation support when complex medical situations arise. As part of the International SOS global network, Response Centers support organizations operating in remote and complex environments worldwide. 
Medical evacuation may be required when a patient needs a higher level of medical care that is not available onsite. Response Centers support onsite healthcare teams in assessing medical cases, determining the need for escalation, and coordinating with medical evacuation services when appropriate. 
Response Centers provide real-time clinical advice and teleconsultation to onsite healthcare professionals. Physicians can review medical cases, guide diagnosis and treatment decisions, and support escalation when specialized care or evacuation may be required.
Onsite healthcare professionals typically contact a Response Center when they require additional clinical guidance, specialist advice, or support managing complex medical cases.

Response Centers support organizations operating in industries such as: 

  • Oil and gas 
  • Mining 
  • Construction 
  • Energy 
  • Manufacturing 
  • Infrastructure and industrial projects 

These industries often operate in remote or high-risk environments where access to advanced medical care may be limited.