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Press announcement

Spotnana First To Build International SOS Integration For Managing Duty of Care Across Multiple Airline Content Channels

Spotnana, the world’s first Travel-as-a-Service platform modernising the infrastructure of the travel industry, announced a new integration with International SOS, the world’s leading medical and security services company. Spotnana has built a comprehensive integration with International SOS that supports both NDC and EDIFACT bookings, exchanges, and cancellations ensuring that companies are able to track and reach their travellers via International SOS at all times.

The integration enables Spotnana to pass all booking data and subsequent trip modifications to International SOS in real-time as a digital travel record. As a result, travel administrators can rest assured that they always have the most up-to-date information about the location of their travellers to keep them safe and comply with all duty of care requirements.

Johnny Thorsen, VP of Partnerships at Spotnana said
Keeping travellers safe while they’re on the road is critically important, and this requires knowing their location with accuracy at all times.

Companies shouldn’t be limited in locating their travellers by booking source. Our next-generation, modern infrastructure ensures that companies can reliably track their travellers at all times no matter the content source and regardless of whether changes and cancellations are made before or during the trip by the traveller or the TMC agent.
Through its modern architecture, Spotnana has eliminated the need for PNR comments for order management and is able to provide International SOS with a consistent, accurate, and real-time data feed for NDC exchanges. Spotnana’s flexible, open System of Record provides a consistent way to manage data around all aspects of a trip booked through any channel, including searches, bookings, exchanges, cancellations, servicing, and analytics for NDC fares.

Jarrett Michau, CEO, Americas Assistance at International SOS said
Spotnana is the first company to provide us with NDC bookings that reflect the original booking, plus changes and cancellations in a comprehensive data feed and ensures International SOS clients have timely and accurate data to support traveller locations across both EDIFACT and NDC bookings.

In addition to supporting self-service exchanges and cancellations for NDC bookings, Spotnana’s modern architecture makes it easy for the entire travel ecosystem to access and act on booking data.

This new integration is the latest example of how Spotnana’s modern architecture enables all parts of the travel ecosystem to work together seamlessly and accelerate the adoption of new innovations.


About Spotnana

Spotnana is the travel platform that connects humanity. We are modernizing the infrastructure of the travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. Our Travel-as-a-Service platform makes travel simpler and more affordable for corporations, while enabling our ecosystem of agency, supplier, and technology provider partners to increase operational efficiency, unlock new revenue sources, and accelerate innovation. To learn more, visit
About the International SOS Group of Companies
The International SOS Group of Companies is in the business of saving lives and protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, and your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity, and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by over 9,000 organisations. This includes the majority of the Fortune Global 500. As well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 12,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. Between them, International SOS employees speak nearly 100 languages and dialects in our Assistance Centres, Clinics, and offices.

To protect your workforce, we are at your fingertips: