Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and travel security solutions at home and abroad.
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  • TravelTracker - Getting More from Membership

    In a crisis, without a system in place to track and communicate with travellers, it can be difficult to reach out to them. The case below highlights the issues faced by a security director during the 2008 Mumbai terror attacks. TravelTracker fully leverages International SOS membership so organisations can meet their Duty of Care obligations and comply with their business continuity, crisis and employee-travel policies.

  • Treating a Throat Infection Abroad

    Getting sick when you are abroad can be worrisome. Not only do you have to manage your illness, but you also may also have to negotiate unfamiliar healthcare systems and languages. The case study below highlights how we helped a member get best-in-class medical treatment while he was travelling in France.

  • A sore throat solved by video consultation teleconsultation thumbnail

    An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.

  • Emotional support for victims of confinement in South Sudan WPO thumnail

    In July 2016, an organisation required employee evacuation from South Sudan after six days of confinement to protect themselves from armed conflicts occurring within the city. Immediate psychological and emotional support was provided to victims to help ensuring full recovery.

  • Repatriation of a baby neo natal thumbnail

    In Dakar, Senegal – a new-born was in urgent need of surgery for an acute condition. Any surgical treatment of a month-old baby is challenging – but this case was made significantly more so, in Africa.

  • Overwhelmed on a shipping vessel case study on a mariner

    On-board a 17-man shipping vessel originating in Eastern Europe, en route to Japan, one of 16 mariners unexpectedly died. The vessel, which was carrying general cargo, interrupted its 4-week journey at a port in China to deal with the fatality.

  • Turkey: Attempted Coup

    On the evening of 15 July 2016, a faction of the Turkish military launched a failed military coup against the government of President Erdoğan. At least 294 people were killed and more than 1,500 were injured in clashes between opposing military factions, police and protesters.

  • South Sudan Juba

    On 7 July 2016, five government soldiers were killed during a checkpoint shootout in Juba. Overnight it had escalated into a full resumption of hostilities between the Sudan People's Liberation Army and Sudan People’s Liberation Army in Opposition.

  • Assisting Socceroos in Brazil socceroos player

    A joint venture between International SOS and International Health Care (IHC) provided Football Federation Australia with medical assistance in Brazil. The joint venture was involved in preparing emergency response plans, providing health alerts and also the identification and assessment of suitable hospitals and clinics in the cities where the team was scheduled to play and train.

  • Premature Labour baby in incubator

    At 25 weeks into her pregnancy while on holiday, the patient suffered ruptured membranes and went into premature labour.

  • Paris Attacks paris thumb

    On the evening of 13 November 2015, a series of coordinated terrorist attacks occurred in Paris. 130 people were killed. Our integrated travel security and medical support teams provided advice and assistance to those in Paris at the time of the attacks, including clients in the vicinity.

  • Language Barriers and Fears surgeon

    A 56 year old British gentleman was on a Mediterranean holiday cruise with his wife when he started feeling unwell. Because the ship’s doctor became concerned that the patient’s symptoms were related to a cardiac problem, the patient and his wife were disembarked at the next port, a Corsican town called Ajaccio. He was admitted to the local public hospital and then moved by air ambulance to a private specialist unit in Marseilles on the mainland.

  • Japanese Tsunami Response

    The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.

  • Evacuation of doctors exposed to Ebola in Sierra Leone

    International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

  • Assistance With a Lost Passport and Missing Wallet assistance centre

    If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.

  • A child swallows a coin child holding coins 4 thumb

    When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

  • Emotional support for an international assignee emotional support thumbnail

    A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.

  • Improving a Healthcare Administration Programme medication

    When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.

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