Assistance With a Lost Passport and Missing Wallet
If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.
On the evening of 13 November 2015, a series of coordinated terrorist attacks occurred in Paris. 130 people were killed. Our integrated travel security and medical support teams provided advice and assistance to those in Paris at the time of the attacks, including clients in the vicinity.
Japanese Tsunami Response
The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.
Containing a Measles Outbreak on an Oil Rig
Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.
At 25 weeks into her pregnancy while on holiday, the patient suffered ruptured membranes and went into premature labour.
Treating a Throat Infection Abroad
Getting sick when you are abroad can be worrisome. Not only do you have to manage your illness, but you also may also have to negotiate unfamiliar healthcare systems and languages. The case study below highlights how we helped a member get best-in-class medical treatment while he was traveling in France.
TravelTracker - Getting More from Membership
In a crisis, without a system in place to track and communicate with travelers, it can be difficult to reach out to them. The case below highlights the issues faced by a security director during the 2008 Mumbai terror attacks. TravelTracker fully leverages International SOS membership so organizations can meet their Duty of Care obligations and comply with their business continuity, crisis and employee-travel policies.
Assisting Socceroos in Brazil
A joint venture between International SOS and International Health Care (IHC) provided Football Federation Australia with medical assistance in Brazil. The joint venture was involved in preparing emergency response plans, providing health alerts and also the identification and assessment of suitable hospitals and clinics in the cities where the team was scheduled to play and train.
Recovering From a Stroke
When you are abroad, it can be difficult to negotiate the local health care systems. How do you know if the standard of medical care provided is adequate? If you are faced with a life-threatening event, then accessing appropriate medical treatment is absolutely critical. International SOS membership is designed to help.
Pre-Travel Advice Smoothes the Way to Difficult Places
Going to a high-risk destination can seem daunting. However with the right pre-travel advice, you can better prepare for what lies ahead. The case study below illustrates how a member got critical information and inoculations before her upcoming trip to the Democratic Republic of Congo (DRC) - by going online, calling an assistance center, and seeing her travel doctor.
Security support during a riot in Maputo
Travel risk can change rapidly. Riots and political tensions can suddenly erupt and transform a relatively secure area into a high risk destination. International SOS and Control Risks work together to monitor security incidents worldwide and provide practical advice and assistance to members in difficult situations.
Assisting a client affected by Cyclone Pam
Cyclone Pam had a devastating impact on the Pacific Island nation of Vanuatu late at night on 13th March 2015. Shortly after impact, we had ascertained that 27 of our clients had close to 400 staff in the immediate vicinity.
A child swallows a coin
When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.