Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and travel security solutions at home and abroad.
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  • Paris Attacks paris thumb

    On the evening of 13 November 2015, a series of coordinated terrorist attacks occurred in Paris. 130 people were killed. Our integrated travel security and medical support teams provided advice and assistance to those in Paris at the time of the attacks, including clients in the vicinity.

  • Mali Attack mali hotel thumb image

    On 20 November 2015 terrorists attacked an internationally recognised hotel chain in Bamako, capital of Mali. They took 170 hostages and killed 20 in a mass shooting. Throughout the day, our crisis management teams in Paris and London provided essential advice to clients. Our unique operations network meant we were able to maintain contact with clients and members affected and coordinate the response accordingly. Control Risks' embedded crisis management resource further enabled the effectiveness of support.

  • Language Barriers and Fears surgeon

    A 56 year old British gentleman was on a Mediterranean holiday cruise with his wife when he started feeling unwell. Because the ship’s doctor became concerned that the patient’s symptoms were related to a cardiac problem, the patient and his wife were disembarked at the next port, a Corsican town called Ajaccio. He was admitted to the local public hospital and then moved by air ambulance to a private specialist unit in Marseilles on the mainland.

  • Japanese Tsunami Response

    The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.

  • Evacuation of doctors exposed to Ebola in Sierra Leone

    International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

  • Assistance With a Lost Passport and Missing Wallet assistance centre

    If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.

  • A child swallows a coin child holding coins 4 thumb

    When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

  • Emotional support for an international assignee emotional support thumbnail

    A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.

  • Improving a Healthcare Administration Programme medication

    When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.

  • Assisting a client affected by Cyclone Pam Cyclone Pam Thumb

    Cyclone Pam had a devastating impact on the Pacific Island nation of Vanuatu late at night on 13th March 2015. Shortly after impact, we had ascertained that 27 of our clients had close to 400 staff in the immediate vicinity.

  • A Miracle Child langkawi island thumb

    A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

  • Vaccination advice for Rabies sierra leone thumb

    A member about to travel to Sierra Leone – did not have enough time to complete the full rabies course. Concerned, he called our Assistance Centre for advice.

  • Seadrill: Occupational Health rig worker occ thumnail

    Seadrill is a leading off-shore drilling contractor, providing rigs for the oil and gas industry. It currently employs around 7000 people and has a fleet of 68 offshore drilling rigs.

  • RBS: Occupational Health occ health thumbnail case study

    Every business needs to consider the health of its employees as part of its duty of care. RBS has been working with International SOS for some time to develop its Occupational Health delivery.

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