Overview
A investment firm, with over 250,000 staff across their sites in the Kingdom of Saudi Arabia (KSA) needed guidance on healthcare services for their workforce. International SOS experts partnered with the organisation to provide the necessary support. Their on-the-ground expertise helped define a solution that managed over 3,500 cases per month and delivered significant cost savings.
Problem
One of the premier investment firms has its projects in KSA and was looking for local expertise to help establish a sustainable framework to manage their healthcare system during the initial construction phase of a mega real estate development project.
With a diverse workforce of over a quarter of million people, they needed guidance to address the complexities to ensure their safety and health while maintaining operations across their site.
Solution
To ensure the delivery of high-quality and sustainable healthcare services throughout the project's construction phase, International SOS developed a comprehensive and adaptable strategy:
- Deployment of Multinational Healthcare Experts: International SOS’ healthcare experts from the Middle East, Europe, and Africa were mobilised to survey the project sites and assess the diverse workforce structure and deployment.
- Development of a Customised Healthcare Project Plan: A detailed plan was crafted to address workforce health and safety, accounting for environmental challenges, population health trends, and operational requirements.
- Integrated Occupational & Emergency Health Planning: The plan incorporated a full spectrum of healthcare services, including emergency health response, occupational health protocols, and remote site healthcare delivery.
- Emphasis on Clinical Governance & Sustainability: Recommendations were made to uphold international standards of clinical governance while ensuring healthcare delivery was environmentally conscious and scalable as the project evolved.
Impact
With the support of our Health Consultants, the engagement enabled the client to establish a strong healthcare foundation that not only met immediate construction-phase needs but also delivered measurable returns:
- Significant Cost Savings: The client achieved an 11% budget reduction over three years, reflecting the long-term value of strategic health planning and efficient service design.
- Comprehensive Workforce Coverage: The implemented healthcare services covered over 250,000 staff, supporting overall productivity and health assurance at scale.
- High Patient Throughput: On-site clinics managed an average of 3,500 patients monthly, ensuring timely access to care and minimising disruption to daily operations.
- Diverse Health Programme Implementation: Nine targeted health programmes were introduced to cater to the site’s culturally and occupationally diverse workforce, promoting inclusivity and preventative care.
- Trusted Partnership & Service Satisfaction: The client expressed strong satisfaction with the consultancy outcomes, fostering an ongoing partnership and reinforcing their commitment to workforce wellbeing.
ROI
11% of budget saved for the client over three years, 250K staff covered on-site, 3.5K patients managed on-site monthly, 9 health programmes designed catering to diverse workforce on-site.