Skip to content
Subscriber Assistance+1 215 942 8342
Subscriber Login
Shop Here
cargo - desktop - 1920x1080

Case Study

Delivering Critical Medical Supplies to Ukraine and Bordering Countries



International SOS sourced more than 200 product lines of medical equipment, consumables and pharmaceuticals and handled complex end-to-end deliveries destined for Ukraine and neighbouring countries. 


International NGOs, funded by global donors, were working with local aid organisations to strengthen compromised healthcare infrastructure and enhance access to primary healthcare for people in Ukraine and those displaced across borders. They needed a partner who could support with the delivery of medicines, rapidly source products from multiple countries and, in the context of a complex operating environment, safely deliver them to key strategic locations for onward distribution.


International SOS has been supporting donor funded humanitarian organisations delivering critical medical supplies to affected populations. We have handled complex end-to-end deliveries from supply countries in Europe and beyond. Product lines have been consolidated at key strategic logistics hubs in Lviv, Dnipro and Oblast in Ukraine, Liszki and Krakow in Poland and Chișinău in Moldova, and we have coordinated efforts with the Ministries of Health in Ukraine and neighbouring countries.

To date we have sourced products from 24 suppliers across nine countries and have delivered them through fit-for-purpose logistics solutions. This includes more than 200 product lines of medical equipment, consumables and pharmaceuticals. Local aid networks help ensure the medical supplies reach their last mile destination, and into the hands of skilled medical personnel on the ground.

Furthermore, our MedSupply Fulfillment Centres created thousands of customised Family Health Kits and First Aid Kits, which were delivered in-country for onward distribution to those in need, through twelve local healthcare facilities in collaboration with local NGOs. 


Customised labelling in local languages and split packing guarantees ease of identification, onwards distribution and correct application of products. Given the emergency response context, our teams worked to keep supply lines together to reduce the need for local NGOs making multiple trips to logistics hubs. We also ensured that communication was free flowing – we were rapid in our response to requests, helping to alleviate some of the pressures faced by the NGOs working round the clock to support vulnerable people on the ground.

We continue to work in close collaboration with local aid networks in Ukraine and bordering countries to support the relief effort.