Jeffrey Dell
Crisis Management Practice Lead
United States
Jeffrey Dell is a Crisis Management Practice Lead at International SOS with over 25 years of experience protecting people, assets, and organizational resilience across Fortune 500 enterprises worldwide. He develops and delivers comprehensive crisis management, security, and business continuity solutions that translate organizational values into sustainable operational capabilities.
Jeff's career spans critical infrastructure protection at NASA, law enforcement with the San Jose Police Department where he earned the Medal of Valor, and senior security leadership roles at Bank of America and Symantec/NortonLifeLock. At Bank of America, he built and led global crisis management programs across 1,000+ facilities, managing 400+ incidents while developing executive response frameworks that integrated business continuity, security operations, and threat intelligence. At Symantec, he spearheaded enterprise-wide crisis management capabilities, creating playbooks, establishing the Joint Security Operations Center, and leading the insider threat program.
His expertise bridges tactical incident response and strategic organizational resilience, leveraging frameworks including ISO 22320 (Emergency Management), ISO 22361 (Crisis Management), and FEMA's Incident Command System. Jeff specializes in facilitating executive-level crisis leadership that moves beyond command-and-control approaches to orchestrate cross-functional expertise and collective intelligence during complex disruptions.
As a founding member of the FEMA National Business Emergency Operations Center, board member of the California Resiliency Alliance, and former committee member of the DHS Homeland Security Information Network, Jeff connects public and private sector stakeholders to advance crisis preparedness. He holds DHS HSEEP, Six Sigma Green Belt, and ISO 9001 certifications.
Jeff's career spans critical infrastructure protection at NASA, law enforcement with the San Jose Police Department where he earned the Medal of Valor, and senior security leadership roles at Bank of America and Symantec/NortonLifeLock. At Bank of America, he built and led global crisis management programs across 1,000+ facilities, managing 400+ incidents while developing executive response frameworks that integrated business continuity, security operations, and threat intelligence. At Symantec, he spearheaded enterprise-wide crisis management capabilities, creating playbooks, establishing the Joint Security Operations Center, and leading the insider threat program.
His expertise bridges tactical incident response and strategic organizational resilience, leveraging frameworks including ISO 22320 (Emergency Management), ISO 22361 (Crisis Management), and FEMA's Incident Command System. Jeff specializes in facilitating executive-level crisis leadership that moves beyond command-and-control approaches to orchestrate cross-functional expertise and collective intelligence during complex disruptions.
As a founding member of the FEMA National Business Emergency Operations Center, board member of the California Resiliency Alliance, and former committee member of the DHS Homeland Security Information Network, Jeff connects public and private sector stakeholders to advance crisis preparedness. He holds DHS HSEEP, Six Sigma Green Belt, and ISO 9001 certifications.