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Knowing when an incident happens is important. But having a way to quickly and accurately respond and communicate is critical to ensuring the health and safety of your people.

Incident & Crisis Response

Knowing when an incident happens is important. But having a way to quickly and accurately respond and communicate is critical to ensuring the health and safety of your people.

24/7 Health and Security Assistance Centres - Anytime, Anywhere

Give your workforce the peace of mind that comes with knowing that advice and help is always available, 24/7, around the globe, in their preferred language. Whether at home or travelling internationally or domestically, your people can reach a live person in an International SOS Assistance Centre for help in a crisis, for advice before or during travel, or for any number of questions or issues that may arise. Your workforce can call or use the App for one-touch connection to us.
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Communicate Quickly with your Impacted People Through Multiple Channels

During the first moments following a crisis or security incident, quickly understanding the impact that the crisis might have on your people, organisation and assets is critical. Use Tracker to quickly locate and communicate with your potentially impacted workforce, including those working and living in the incident area, and those who are visiting or about to travel to the area. Tracker enables you to send and receive two-way communications via email, SMS, push notifications or text-to-speech, to determine the safety and wellbeing of your people in the area.

Accelerate Your Response to a Crisis

When there is an incident, determining who needs help can be a daunting task – we can help. With Automated Crisis Communications, immediately following a critical incident, International SOS will identify which of your people may be impacted, contact them to determine that they are safe, and update you on their status and the situation.

Find your People when it Matters Most

Using a person’s geolocation, Auto Emergency Check-In triggers an automated check-in via the Assistance App for potentially impacted people during an emergency. This timely location information makes it easier to find and support impacted personnel during an incident.

Get the Latest Information on the Situation in Ukraine

On 12th February 2022, International SOS changed Ukraine’s evacuation monitor level to Evacuate. Read our summary FAQ here. We encourage our clients to ensure they are signed up for our latest Ukraine alerts via email, through the Assistance App, or the Online Portal which contain our continuing assessment on the evolving situation as well as communicating with our 24/7 Assistance Centres for any further security information and advice on the evolving escalation.
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