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an executive waiting in the airport using the assistance app

Traveler Preparation

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Pre-Trip Confidence. Organizational Compliance.

Today’s travel risks are unpredictable. Medical alerts, security threats, and geopolitical shifts can change in an instant. Preparation isn’t optional, it’s essential.

Under ISO 31030, pre-travel readiness is a compliance cornerstone. It protects your people, shields your reputation, and proves your Duty of Care. At International SOS, we turn preparation into protection. Our tools equip your teams to travel smart, safe, and ready for anything.

What Traveler Preparation Delivers

Help your people feel informed, supported, and ready for every journey with Traveler Preparation, a unified solution combining the TravelReady system, the International SOS Assistance App, and advice calls to our Assistance Centres. Automate compliance, deliver training and intelligence, and connect travelers to expert care before they depart.

  • two employees waiting at the airport

    TravelReady System

    Compliance Made Seamless.

    The compliance engine behind Traveler Preparation. Automates approvals, integrates with HR and booking systems, and ensures travelers meet health, security, and policy requirements before departure.

  • travelers preparation using the app

    Employee App and Portal

    Support at Every Step.

    Your traveler’s connection to care. Syncs with itineraries to deliver personalized briefings, health and wellbeing guidance, and readiness checklists to ensure every traveler is fully prepared before departure.

  • pre trip delivery showcasing

    Pre-Trip Training

    Equip Travelers with Confidence.

    Forty expert designed modules in fourteen languages. From personal security to emergency protocols. Automated, trackable, and aligned with ISO 31030.

  • assistance app in use at the airport

    Destination Briefings

    Clarity Before Every Journey.

    Personalized health and security insights tailored to each trip and risk profile.  Delivered through the employee App or our medical and security teams in the Assistance Centres to help travelers stay safe and compliant.

How it Works: The Pre-Trip Journey

A trip request is initiated through your Travel Management Company, HR platform, or internal travel approval workflow. Traveler profile data, itineraries, and applicable organizational policies are automatically consolidated to ensure alignment with current medical, security, and compliance requirements from the moment the trip is created.

The Proven Impact of Effective Traveler Preparation

  • Save Money

    86% of advice calls resolved at no extra cost, cutting spend while strengthening traveler safety.

     

    Build Confidence

    Empower employees with the knowledge and tools to travel with assurance and accountability.

  • Reduce Risk

    Travelers are informed, confident, and equipped to handle disruptions before they occur.

     

    Gain Oversight

    Real time visibility into readiness and compliance enables faster decisions and stronger risk control.

  • Prove Duty of Care

    Maintain digital records to simplify audits and meet ISO 31030 standards.

     

    Scale with Ease

    Easily expand consistent, policy aligned workflows across global teams to ensure every traveler meets organizational standards.

Real-World Examples of Traveler Preparation in Action

  • on duty in high risk locations

    When a Team Travels to a High-Risk Destination

    Before departure, TravelReady triggers checklists, training, and destination briefings. Managers monitor progress in real time to confirm ISO 31030 compliance and readiness before travel.
  • Executives flying to emerging markets

    When Executives Fly to Emerging Markets

    Automated workflows deliver tailored health and security insights, verify vaccinations, and update dashboards so leadership can confirm readiness and compliance before departure.

  • ngo staff operating in risk zones

    When NGO Staff Move Between Risk Zones

    Pre-trip training and localized briefings in multiple languages prepare staff for high-risk areas. Extra approval steps are triggered automatically to confirm compliance before deployment.

  • a woman catching a train

    When Travelers May Encounter Elevated Cultural or Legal Risks

    Personalized briefings provide awareness of local sensitivities and regulations, with added preparation steps to promote traveler safety and compliance.

  • doctor taking care of a pre-existing health condition

    When a Traveler Has Pre-Existing Health Conditions

    Medical requirements are flagged early, with tailored health briefings and confirmation of appropriate care access arranged before the trip begins. Managers verify completion of all readiness steps.

  • a student calling the assistance center

    When a Student Calls an Assistance Center for a Pre-Trip Briefing

    Before an overseas study program, the student connects with an Assistance Center for a live briefing that ensures they feel informed, compliant, and confident to travel safely.

Start Every Journey with Confidence

Empower your workforce with comprehensive pre-travel preparation and prove your Duty of Care commitment.

Talk to a Specialist

FAQs

Traveler Preparation is a core component of Travel Risk Management and ISO 31030 compliance. It ensures employees receive training, destination briefings, and health guidance before departure, reducing risk and proving Duty of Care.
TravelReady automates pre trip workflows triggered by your travel booking system. It delivers checklists, training modules, and destination specific briefings, while providing managers real time dashboards to track readiness and compliance.
Yes. Briefings and workflows can be tailored by job function, business unit, or geography. High risk destinations automatically trigger additional steps, approvals, and documentation.
Currently available in English, Spanish, French, German, Chinese, Italian, Japanese, and Korean, with more languages added regularly to support global teams.
Digital records of training, briefings, and approvals are maintained in the system, creating a clear audit trail for internal reviews and external compliance checks.
  • TravelReady System: Automates compliance workflows and readiness tracking.
  • Destination Briefings: Health and security intelligence tailored to itinerary and risk profile.
  • Pre-Trip Training: 40 expert-designed modules in 14 languages.
  • Employee App & Portal: Syncs itineraries, delivers mental health tools, and provides access to care. Policy Integration: Aligns with HR systems and internal travel policies for global scalability. 
The system accommodates diverse needs, including pre-existing health conditions, LGBTQIA+ travel considerations, and role-specific risk profiles. Assistance Centers provide personalized guidance when required.
Yes. Travelers can call an Assistance Center for a live pre-trip briefing, ensuring they feel prepared and confident before traveling.
Absolutely. Traveler Preparation is designed for seamless integration with HR platforms and travel management tools, enabling automated workflows and centralized compliance reporting.
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