Why Escalation Planning Matters
Escalation planning ensures your organization can respond quickly and effectively when local security situations, like civil unrest, political instability, or a sudden natural hazard, begin to deteriorate. Without a clear plan, delays and confusion can jeopardize lives, business continuity, and reputation.
How We Deliver Escalation Planning
Grounded in 40 years of real-world experience, our approach is structured around the four key steps
Escalation Planning Deliverables
A bespoke crisis decision-making framework and security risk response strategy that outlines when and how to act.
Client Stories
The Escalation Matrix and Local Evacuation Plan gave us clear decision-making tools well before the security situation deteriorated. Knowing which triggers to monitor and having a validated evacuation plan in place meant we could keep staff safe in a high-risk country with confidence and speed.
Before hostilities escalated and airspace closures became a real risk, International SOS helped us develop a robust evacuation plan and communication strategy. These measures gave us confidence to act quickly and keep our local teams safe while maintaining business continuity.
When things started heating up, we were ready. Everyone knew what to do because we’d already walked through the escalation planning, scenarios and training. That took a lot of stress off the team and let us move fast without second-guessing, keeping our operations on track
FAQs
No. The escalation planning, which among others also includes local evacuation plan, is designed to empower your team to act independently. However, you can consider having access to our enhanced assistance capabilities, where we provide 24/7 evacuation support and coordination through our global network.
Your Local Evacuation Plan will include pre-identified routes and ports of departure to help you act quickly. If local transport options become unavailable, International SOS can assist, leveraging our global network and resources. The support will depend on whether your organization has access to our enhanced assistance capabilities, the situation, and operational feasibility.
Yes. We offer scenario-based workshops and plan testing exercises to ensure your management teams and assignees understand roles, triggers, and procedures.
Your Escalation Management Plan and Local Evacuation Plan include a clear communication strategy, templates, and briefing materials to ensure timely and consistent messaging.
Your Escalation Matrix defines specific triggers such as civil unrest, airspace closures, infrastructure disruption, or increased hostilities. These thresholds are tailored to your risk appetite and location.
We recommend reviewing and updating your plans annually or whenever there are significant changes in the security environment. Our “Plan Update” service ensures your plans remain relevant and effective.