AI WITH PURPOSE, PEOPLE FIRST
At International SOS, we recognize the power and promise of artificial intelligence to improve health and security outcomes worldwide. We also understand that trust and transparency are essential.
Our Responsible AI Principles and AI Governance Framework ensure that our use of AI always puts people first, protects privacy, and supports the safety and wellbeing of everyone we serve.
With Responsible AI we ensure that all uses of AI:
Empower People
AI complements the expertise and efficiency of our colleagues.
Enhance Trust
Accuracy, transparency and accountability are at the heart of every AI application.
Respect Rights
Privacy, data ownership, fairness, and equity are key considerations in the selection and design of all AI-powered applications.
Drive Positive Impact
AI expands our global capabilities while respecting human and cultural nuances.
OUR RESPONSIBLE AI PRINCIPLES
We have set out clear principles to guide the use of AI across our business:
- Human Centricity: AI supports human expertise and never replaces critical judgment in sensitive contexts.
- Ensure Accuracy: Develop and enforce standards to verify that AI systems produce reliable, consistent, and accurate outputs, minimizing errors and improving trust.
- Foster Accountability: Establish clear roles and responsibilities for the oversight, implementation, and outcomes of AI systems to ensure ownership and governance throughout their lifecycle.
- Ethical Integrity: Our AI systems align with ethical standards, fairness, and compliance with regulations such as the GDPR and ISO 42001.
- Privacy and Security: We prioritise data protection, ensuring all AI-driven processes respect the rights of individuals and uphold confidentiality.
- Continual Learning: We learn from industry best practice and monitor technical developments.
- Transparency: We communicate openly about the role of AI in our services, fostering trust and understanding.
- Fairness: AI systems are designed to promote fairness, mitigate bias, and reflect the diversity of people.
- Sustainability: AI initiatives are designed and implemented with broader organizational sustainability goals in mind.
- Corporate Sustainability: Our use of AI supports our long-term mission to lead and innovate in global security risk and health services.
AI Governance Framework
Our AI Governance Framework, aligned to ISO/IEC 42001 and the NIST AI Risk Management Framework, provides robust oversight for all AI initiatives at International SOS:
Expert Oversight
Our dedicated AI Advisory Council, made up of experts from across the business, will provide guidance and monitor ongoing developments.
Risk Assessment & Evaluation
All new AI systems are subject to thorough risk assessment and approval processes.
Proactive Governance & Review
We conduct regular reviews to ensure responsible use and respond swiftly to new risks or opportunities.