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Press announcement

Aeromexico Partners with MedAire for Best-in-Class In-Flight Medical Assistance & Crew Support


MedAire announces a new partnership with Aeromexico, Mexico´s Global Airline, to offer its MedLink In-flight Medical Advisory service and global medical and security assistance for the airline's travelling crews. Aeromexico operates 86 domestic and international routes throughout the United States, Canada, Central America, South America, Europe, and Asia. Its main hub is the Mexico City International Airport.

MedAire will provide on-demand access to emergency medicine physicians who assist crewmembers with unwell passengers on all flights. MedLink is the first-of-its-kind service connecting aircraft mid-flight with doctors specialising in emergency aviation medicine. The service assists with over 40,000 in-flight cases each year, answering over 300 calls per day. In addition to helping crewmembers triage medical incidents, MedLink doctors will advise the best airport to land at to ensure the best and quickest care to the passenger when the emergency warrants.

Bill Dolny, CEO, MedAire, commented,

We are excited to stand with Aeroméxico in our commitment to provide the best-in-class medical care and support for crew and passengers. MedAire continues to evolve with the ever-changing medical and security landscape. Whatever the future holds, the health and safety of our clients, their crewmembers and passengers who travel onboard are our top priority.

Captain Arturo Duhart, Senior Vice-President for Corporate and Air Security, Aeromexico. said,

Customer and employee safety is Aeromexico´s main priority. For that reason, we work hard every day to enhance our protocols, add the best services and join efforts with key partners who can provide solutions in the matter. We are delighted to collaborate with MedAire and take advantage of its services to attend to any emergency efficiently and quickly, as well as offer our passengers a safer travel experience

Aeromexico includes MedAire's MedLink services on flights from Mexico to Europe, Asia, South America, and Canada. A knowledgeable and reliable resource for unforeseen in-flight medical emergencies provides Aeromexico peace of mind while executing daily operations.

About Aeromexico

Grupo Aeromexico, S.A.B. de C.V. is a holding company whose subsidiaries are engaged in commercial aviation in Mexico and the promotion of passenger loyalty programs. Aeromexico, Mexico's global airline has its main hub at the Mexico City International Airport. Its destinations network features the United States, Canada, Central America, South America, Asia, and Europe. The Group's operating fleet is comprised of Boeing 787 and 737 jet airliners and Embraer 190 models. Aeromexico is a founding member of the SkyTeam airline alliance, which celebrated its 21st anniversary, and offers major connectivity through the 19 SkyTeam airline partners. Aeromexico created and implemented a Health and Sanitization Management System (HSMS) to protect its customers and employees at all steps of its operations.

About MedAire

MedAire, an International SOS company, has been a partner to the aviation industry since 1985. MedAire provides fully integrated travel health and security solutions to over 150 of the world’s leading airlines and more than 4,000 private aircraft including 75% of fortune 100 companies. Integrated solutions include real-time advice and assistance, training, equipment, and professional services for crew and passengers both in and beyond the cabin. MedAire’s MedLink and Global Response Centre, handle thousands of calls a year to help crew and passengers manage medical and travel safety events in the air and on the ground with 24/7 access to emergency care doctors, nurses and aviation security specialists.

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