TeleHealth & TeleConsultation



When your employees are unwell, the last thing they want to do is leave their room, business meeting or workplace. Our TeleHealth solutions allow them to connect directly with one of our highly experienced health professionals via phone, instant messaging and video where feasible.

In addition to immediate reassurance for your employees our TeleHealth solutions help to reduce the costs, time and disruption usually associated with local medical care. 

Healthcare across borders

Our Workforce Resilience service includes the provision of medical information, advice, and referrals around the clock. It is now available in 24 countries: Australia, Brazil, Canada, China, Denmark, France, Hong Kong (SAR), India, Indonesia, Ireland, Italy, Malaysia, Myanmar, Netherlands, New Zealand, Philippines, Saudi Arabia, Singapore, South Africa, Sweden, Thailand, UAE, UK, USA. Through our integrated solution you also have immediate access to our security experts for real-time information and advice. TeleHealth helps your organisation to:

  • Maximise productivity
  • Reduce medical costs
  • Ensure business continuity
  • Deliver Duty of Care and H&S requirements
  • Minimise security risks
  • Provide a global health care solution for your workforce

First company in the world to be certified in the delivery of TeleHealth services

We deliver consistent, high-quality, remote medical assistance that meets rigorous health and security requirements. With more than 30 years experience in delivering medical assistance to our clients, we are the first company globally to receive ISO certification for TeleHealth services.


>>>  Download 'Strategy for Services' an ISO case study with International SOS <<<

Largest global provider of TeleHealth services 

You can find us delivering 24/7 health assistance around the world from inside the Arctic Circle to the streets of Rio. This includes information, advice, referrals and emergency evacuation delivered via a global platform of 26 International SOS Assistance Centres, working in partnership with a network of over 90,000 providers worldwide. We have managed many cases over the past 30 years, and provide local expertise no matter where your employees are. 

Customised solutions for challenging environments

To help your business grow across borders, we are continuously investing in the development of customised, high-performance digital solutions to improve medical triage, multichannel communication, documentation and access to specialists. These solutions facilitate diagnosis and immediate treatment decisions, increasing productivity and reducing business disruption and associated costs. 

Protecting your data 

We operate under strict data protection policies around the world to safeguard our clients’ private information. All our TeleHealth solutions are highly secure and provide end-to-end encryption.

Digital Consultation Service 

Our Digital Consultation Service safeguards patient health and wellbeing while reducing operational costs. The secure TeleMedicine platform, performed from the Aberdeen Health Centre, provides video conferencing to perform return to work and routine Occupational Health consultations, which are often required by international oil and gas firms.


TeleConsultation and how to provide the best solution for your employees

The International SOS Foundation has produced a white paper 'TeleConsultation Services for the Mobile Workforce: Considerations & Guidelines for the Provision of Global Services in Compliance with Regulations and Best Practice Clinical Standards of Care'.  Endorsed by the International Society for TeleMedicine and eHealth (ISfTeH), the paper provides multi-national organisations with insight into essential considerations when assessing a TeleConsultation service.  It is authored by Nathaniel Lacktman, Esq., Partner at leading law firm Foley & Lardner LLP where he is chair of the firm's TeleMedicine and Digital Health Industry Team, and Dr Neil Nerwich, International SOS Group Medical Director, Assistance.  To download the white paper, click here



Access to TeleHealth & TeleConsultations for your entire workforce is just one benefit of our Workforce Resilience service: everything you need to safely manage your global teams while they work around the world.