Learn how we have helped our clients by providing an array of assistance, health and security solutions at home and abroad.
Emotional support for victims of confinement in South Sudan
In July 2016, an organisation required employee evacuation from South Sudan after six days of confinement to protect themselves from armed conflicts occurring within the city. Immediate psychological and emotional support was provided to victims to help ensuring full recovery.
RBS: Occupational Health
Every business needs to consider the health of its employees as part of its Duty of Care. RBS has been working with International SOS for some time to develop its Occupational Health delivery.
Repatriation of a baby
In Dakar, Senegal – a new-born was in urgent need of surgery for an acute condition. Any surgical treatment of a month-old baby is challenging – but this case was made significantly more so, in Africa.
Malaria in DRC
An employee of Group Five, a leading African construction, concessions and manufacturing group, had been admitted to a hospital in the Democratic Republic of Congo (DRC) with malaria.
Overwhelmed on a shipping vessel
On-board a 17-man shipping vessel originating in Eastern Europe, en route to Japan, one of 16 mariners unexpectedly died. The vessel, which was carrying general cargo, interrupted its 4-week journey at a port in China to deal with the fatality.
Emotional support for an international assignee
A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.
Language Barriers and Fears
A 56 year old British gentleman was on a Mediterranean holiday cruise with his wife when he started feeling unwell. Because the ship’s doctor became concerned that the patient’s symptoms were related to a cardiac problem, the patient and his wife were disembarked at the next port, a Corsican town called Ajaccio. He was admitted to the local public hospital and then moved by air ambulance to a private specialist unit in Marseilles on the mainland.
Improving a Healthcare Administration Programme
When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.
Evacuation of doctors exposed to Ebola in Sierra Leone
International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.
Assistance With a Lost Passport and Missing Wallet
If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.
Turkey: Attempted Coup
On the evening of 15 July 2016, a faction of the Turkish military launched a failed military coup against the government of President Erdoğan. At least 294 people were killed and more than 1,500 were injured in clashes between opposing military factions, police and protesters.
On 14 January 2016, terrorists set off a series of explosions in Indonesia’s capital, Jakarta. A gun battle then ensued; injuring 20 people and killing 4. During and after the incident, we were able to provide our clients with essential updates and advice, sourced from our on-the-ground team of security experts.
Japanese Tsunami Response
The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.