Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and security solutions at home and abroad.

  • Mali Attack mali hotel thumb image

    On 20 November 2015 terrorists attacked an internationally recognised hotel chain in Bamako, capital of Mali. They took 170 hostages and killed 20 in a mass shooting. Throughout the day, our crisis management teams in Paris and London provided essential advice to clients. Our unique operations network meant we were able to maintain contact with clients and members affected and coordinate the response accordingly.

  • Seadrill: Occupational Health rig worker occ thumnail

    Seadrill is a leading off-shore drilling contractor, providing rigs for the oil and gas industry. It currently employs around 7000 people and has a fleet of 68 offshore drilling rigs.

  • Emotional support for an international assignee emotional support thumbnail

    A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.

  • Repatriation of a baby neo natal thumbnail

    In Dakar, Senegal – a new-born was in urgent need of surgery for an acute condition. Any surgical treatment of a month-old baby is challenging – but this case was made significantly more so, in Africa.

  • Vaccination advice for Rabies sierra leone thumb

    A member about to travel to Sierra Leone – did not have enough time to complete the full rabies course. Concerned, he called our Assistance Centre for advice.

  • A Miracle Child langkawi island thumb

    A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

  • Military Coup burkina faso thumb

    In September 2015, a military coup was launched in Burkina Faso. The coup was successful in seizing control of Ouagadougou, the country's capital. Running out of malaria medication whilst on business travel can be very stressful, especially if the country of travel is a malaria high risk zone. This situation was worsened for one member when the country suddenly experienced the coup, therefore heightening personal security risk and vulnerability.

  • Running Low on Medication for a Chronic Condition doctor

    Running out of your medication is a major concern – particularly if you have a chronic condition and you’re working overseas. It makes sense to ensure you have sufficient supplies before travelling, particularly as pharmaceutical stocks vary widely around the world. However, if you forget, lose or run out of your prescription, International SOS can often help.

  • Language Barriers and Fears surgeon

    A 56 year old British gentleman was on a Mediterranean holiday cruise with his wife when he started feeling unwell. Because the ship’s doctor became concerned that the patient’s symptoms were related to a cardiac problem, the patient and his wife were disembarked at the next port, a Corsican town called Ajaccio. He was admitted to the local public hospital and then moved by air ambulance to a private specialist unit in Marseilles on the mainland.

  • Leading a Successful Malaria Programme malaria

    At many remote mining and drilling sites in addition to the employees and contractors living and working onsite, there may be several communities living nearby. This case study shows how effective malaria control for a work site accounts for the broader population around the project through vector control and health promotion programmes. It addresses the employer’s corporate and social responsibility obligations while helping meet productivity targets.

  • A child swallows a coin child holding coins 4 thumb

    When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

  • Treating a Throat Infection Abroad

    Getting sick when you are abroad can be worrisome. Not only do you have to manage your illness, but you also may also have to negotiate unfamiliar healthcare systems and languages. The case study below highlights how we helped a member get best-in-class medical treatment while he was travelling in France.

  • Improving a Healthcare Administration Programme medication

    When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.

  • Evacuation of doctors exposed to Ebola in Sierra Leone

    International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.

  • Premature Labour baby in incubator

    At 25 weeks into her pregnancy while on holiday, the patient suffered ruptured membranes and went into premature labour.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

  • RBS: Occupational Health occ health thumbnail case study

    Every business needs to consider the health of its employees as part of its Duty of Care. RBS has been working with International SOS for some time to develop its Occupational Health delivery.

  • Assisting Socceroos in Brazil socceroos player

    A joint venture between International SOS and International Health Care (IHC) provided Football Federation Australia with medical assistance in Brazil. The joint venture was involved in preparing emergency response plans, providing health alerts and also the identification and assessment of suitable hospitals and clinics in the cities where the team was scheduled to play and train.

  • Malaria in DRC malaria thumbnail

    An employee of Group Five, a leading African construction, concessions and manufacturing group, had been admitted to a hospital in the Democratic Republic of Congo (DRC) with malaria.

  • Pre-Travel Advice Smooths the Way to Difficult Places women smiling

    Going to a high-risk destination can seem daunting. However with the right pre-travel advice, you can better prepare for what lies ahead. The case study below illustrates how a member got critical information and inoculations before her upcoming trip to the Democratic Republic of Congo - by going online, calling an Assistance Centre, and seeing her travel doctor.