Case Studies

Learn how we have helped our clients by providing an array of assistance, health and security solutions at home and abroad.

  • Travel Safety Support to a Large Real Estate Group during the COVID-19 Outbreak

    International SOS provided best practices and travel safety support to a large real estate group in Asia & leading investment management company in Singapore during the COVID-19 outbreak.

  • Production Support Overseas during the COVID-19 Outbreak

    International SOS provided film production support to Lucy, who works for a US Media and Entertainment company, on how to best respond and manage COVID-19 in this rapidly evolving situation.

  • Crisis Management Support to an Energy Conglomerate during the COVID-19 Outbreak

    International SOS provided best practices in responding to and managing COVID-19 as well as crisis management support to an Energy conglomerate.

  • Evacuation from Morocco During COVID-19 Outbreak

    International SOS provided a charter flight evacuation for eight students from three US universities from Casablanca, Morocco, via London to the United States due to flight restrictions as a result of the COVID-19 outbreak in Morocco.

  • Evacuation from Guatemala During COVID-19 Oubtreak

    International SOS provided a land and air evacuation for Jane, an executive for an American wholesaler, from Guatemala City to Boston via Mexico due to travel restrictions as a result of the COVID-19 outbreak in Guatemala.

  • Emergency Preparedness Planning to an Energy conglomerate during the COVID-19 outbreak in Laos

    International SOS provided security consultation to an Energy conglomerate with multiple sites across Southeast Asia as concerns grew due to rumours of large numbers of unreported COVID-19 cases in Laos.

  • Assisting a client affected by Cyclone Pam Cyclone Pam Thumb

    Cyclone Pam had a devastating impact on the Pacific Island nation of Vanuatu late at night on 13th March 2015. Shortly after impact, we had ascertained that 27 of our clients had close to 400 staff in the immediate vicinity.

  • Paris Attacks paris thumb

    On the evening of 13 November 2015, a series of coordinated terrorist attacks occurred in Paris. 130 people were killed. Our integrated travel security and medical support teams provided advice and assistance to those in Paris at the time of the attacks, including clients in the vicinity.

  • Evacuation of a family during the COVID-19 Pandemic

    International SOS helped Louis, a director of a French organisation, and his family to travel from Turkey to France during the COVID-19 Pandemic.

  • TeleConsultation during the COVID-19 outbreak

    International SOS provided teleconsultation to John, who had been impacted by the quarantining and containment amidst the COVID-19 outbreak in China.

  • A Miracle Child langkawi island thumb

    A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

  • Medical Solutions for a Remote Environment man smiling

    An international oil and gas company required on-the-ground medical support for their geological exploration and drilling expedition in Mauritania. Project manager, Javier Artime, commissioned International SOS for the seven month project.

  • Vaccination advice for Rabies sierra leone thumb

    A member about to travel to Sierra Leone – did not have enough time to complete the full rabies course. Concerned, he called our Assistance Centre for advice.

  • Mali Attack mali hotel thumb image

    On 20 November 2015 terrorists attacked an internationally recognised hotel chain in Bamako, capital of Mali. They took 170 hostages and killed 20 in a mass shooting. Throughout the day, our crisis management teams in Paris and London provided essential advice to clients. Our unique operations network meant we were able to maintain contact with clients and members affected and coordinate the response accordingly.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • A child swallows a coin child holding coins 4 thumb

    When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

  • Security support during a riot in Maputo man on phone

    Travel risk can change rapidly. Riots and political tensions can suddenly erupt and transform a relatively secure area into a high risk destination. International SOS and Control Risks work together to monitor security incidents worldwide and provide practical advice and assistance to members in difficult situations.

  • Leading a Successful Malaria Programme malaria

    At many remote mining and drilling sites in addition to the employees and contractors living and working onsite, there may be several communities living nearby. This case study shows how effective malaria control for a work site accounts for the broader population around the project through vector control and health promotion programmes. It addresses the employer’s corporate and social responsibility obligations while helping meet productivity targets.

  • Running Low on Medication for a Chronic Condition doctor

    Running out of your medication is a major concern – particularly if you have a chronic condition and you’re working overseas. It makes sense to ensure you have sufficient supplies before travelling, particularly as pharmaceutical stocks vary widely around the world. However, if you forget, lose or run out of your prescription, International SOS can often help.