Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and security solutions at home and abroad.

  • Leading a Successful Malaria Programme malaria

    At many remote mining and drilling sites in addition to the employees and contractors living and working onsite, there may be several communities living nearby. This case study shows how effective malaria control for a work site accounts for the broader population around the project through vector control and health promotion programmes. It addresses the employer’s corporate and social responsibility obligations while helping meet productivity targets.

  • Running Low on Medication for a Chronic Condition doctor

    Running out of your medication is a major concern – particularly if you have a chronic condition and you’re working overseas. It makes sense to ensure you have sufficient supplies before travelling, particularly as pharmaceutical stocks vary widely around the world. However, if you forget, lose or run out of your prescription, International SOS can often help.

  • Military Coup burkina faso thumb

    In September 2015, a military coup was launched in Burkina Faso. The coup was successful in seizing control of Ouagadougou, the country's capital. Running out of malaria medication whilst on business travel can be very stressful, especially if the country of travel is a malaria high risk zone. This situation was worsened for one member when the country suddenly experienced the coup, therefore heightening personal security risk and vulnerability.

  • Premature Labour baby in incubator

    At 25 weeks into her pregnancy while on holiday, the patient suffered ruptured membranes and went into premature labour.

  • Treating a Throat Infection Abroad

    Getting sick when you are abroad can be worrisome. Not only do you have to manage your illness, but you also may also have to negotiate unfamiliar healthcare systems and languages. The case study below highlights how we helped a member get best-in-class medical treatment while he was travelling in France.

  • Recovering From a Stroke

    When you are abroad, it can be difficult to negotiate the local healthcare systems. How do you know if the standard of medical care provided is adequate? If you are faced with a life-threatening event, then accessing appropriate medical treatment is absolutely critical. International SOS membership is designed to help.

  • A Fall in Paradise: Air Evacuation from St. Kitts

    The island of St. Kitts, in the eastern Caribbean, attracts tourists from around the world for its beautiful beaches, rainforest and mountains. But for an American couple on honeymoon, a hike into a dormant volcano took an unexpected turn and International SOS was there to help.

  • Assisting Socceroos in Brazil socceroos player

    A joint venture between International SOS and International Health Care (IHC) provided Football Federation Australia with medical assistance in Brazil. The joint venture was involved in preparing emergency response plans, providing health alerts and also the identification and assessment of suitable hospitals and clinics in the cities where the team was scheduled to play and train.

  • TravelTracker - Getting More from Membership

    In a crisis, without a system in place to track and communicate with travellers, it can be difficult to reach out to them. The case below highlights the issues faced by a security director during the 2008 Mumbai terror attacks. TravelTracker fully leverages International SOS membership so organisations can meet their Duty of Care obligations and comply with their business continuity, crisis and employee-travel policies.

  • LGBT Safety in Saudi Arabia

    An education NGO from Australia needed to send a group of travellers – mostly women – to the project site for completion. One of the travellers was an openly gay female who had specific concerns about her safety while travelling to that country.

  • Mott MacDonald: Wellbeing Programme

    Mott MacDonald begun an innovative journey with International SOS: to deliver their new wellbeing vision. Mott MacDonald’s ‘My wellbeing’ programme launched in January 2019.

  • First aid on holiday

    International SOS ran an intensive one-day First Aid Training course for a fast-moving consumer goods company with an office in Russia. One of the participants was their Marketing Director, Thomas. It was his first ever First Aid Training but it later became a life-saving lesson.

  • Emotional support for a student studying abroad

    Schools and universities have a Duty of Care obligation to protect students from foreseeable risk when studying or travelling abroad through the institution. This includes supporting students’ mental health, which can be exacerbated when away from home.

  • SRI LANKA EASTER ATTACKS

    On 21 April 2019, nine suicide bombers carried out a series of attacks on three churches, three luxury hotels, a guest house and residential area across Sri Lanka.

  • Pre-Travel Advice Smooths the Way to Difficult Places women smiling

    Going to a high-risk destination can seem daunting. However with the right pre-travel advice, you can better prepare for what lies ahead. The case study below illustrates how a member got critical information and inoculations before her upcoming trip to the Democratic Republic of Congo - by going online, calling an Assistance Centre, and seeing her travel doctor.

  • Seadrill: Occupational Health rig worker occ thumnail

    Seadrill is a leading off-shore drilling contractor, providing rigs for the oil and gas industry. It currently employs around 7000 people and has a fleet of 68 offshore drilling rigs.

  • RBS: Occupational Health occ health thumbnail case study

    Every business needs to consider the health of its employees as part of its Duty of Care. RBS has been working with International SOS for some time to develop its Occupational Health delivery.

  • Support during Gabon coup attempt

    On 7 January 2019, Central African country Gabon experienced an attempted military coup. A construction engineering client from China found himself in the middle of this. Until our travel risk team had notified him, he was unaware of this developing, dangerous situation.

  • Malaria in DRC malaria thumbnail

    An employee of Group Five, a leading African construction, concessions and manufacturing group, had been admitted to a hospital in the Democratic Republic of Congo (DRC) with malaria.

  • A sore throat solved by video consultation teleconsultation thumbnail

    An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.