OverviewInternational SOS provided TeleConsultation support to an American patient diagnosed with COVID-19 while on a short trip to Africa.
ProblemThrough a TeleConsultation, it was determined that the patient's condition was improving and an evacuation was not necessary. Movement to an upgraded facility in-country was hindered due to COVID-19 restrictions and lack of local medical infrastructure. Through the cooperation of several Assistance Centres, it was medically determined that a movement would be difficult in terms of arranging a receiving care hospital due to the new strain of the COVID-19, and its effect on the medical infrastructure.
The patient’s condition was relatively stable, and while exploring air ambulance options that could also accommodate her daughter (who was her primary care provider), the patient continued to improve medically.