Overview
In September, International SOS provided critical assistance to an American national business traveller based in Beirut during a period of hostilities in Lebanon. The traveller is an employee of a US-based economic development and consultancy firm. International SOS’ swift response and expertise in managing complex security situations ensured the individual's safe evacuation and return to the United States.
Problem
With Beirut directly affected by hostilities, the traveller faced increasing risks to their personal safety by staying in Lebanon. In that situation, many airlines were cancelling flights to and from Beirut. They required a reliable and secure means of transportation to reach the airport and depart the country.
Solution
The traveller contacted International SOS’ Assistance Centre in Dubai that covers the Middle East region. Our team of security and logistics experts coordinated a safe and efficient evacuation plan with the support of local vetted partners. Our on-the-ground support, local knowledge, intelligence and analysis allowed us to:
- Assess the situation: We evaluated the security risks and determined the most viable route for departure.
- Facilitate transportation: Our security partner provided secure transportation from the traveller's residence to the Beirut airport.
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Coordinate travel arrangements: International SOS assisted in coordinating the individual's flight to Istanbul, ensuring a smooth transition.
Our assistance team organised a charter flight for this traveller alongside other clients who had also requested evacuation of their employees. The flight took them to Istanbul, upon arrival the American national travelled onwards to the United States using self-arranged commercial flights. Istanbul is the preferred evacuation point for many international travelers, due to the wide available network of domestic and international air carriers flying from Turkey. It also has preferable visa regulations, for International and Lebanese travelers, compared to other regional locations.
Impact
Due to prompt intervention by our team, less than 48 hours after the call for assistance, the traveller was successfully evacuated from Beirut and safely returned to the United States. Our expertise in complex security environments and commitment to client safety ensured a positive outcome during a challenging situation.