International SOS provided a reliable, efficient and comprehensive PCR testing solution during the COVID-19 pandemic for a multinational mining corporation operating in Papua New Guinea.
Our client, a multinational mining corporation, has a medical centre in Papua New Guinea to supports its various operating sites as well as the local community. During the COVID-19 pandemic outbreak, alongside the shutdown of mine operations, our client implemented mandatory quarantine and COVID-19 screening for all employees who were travelling.
Facing an expected increase in on-site population due to mine shutdown and quarantine, as well as lack of adequate on-site screening capabilities, our client reached out to us for a reliable, efficient and comprehensive screening solution that would not place further strain on the local healthcare system.
These were the key challenges to overcome: Logistical challenges caused by the need to support all operating sites with one testing centre; an increase in employee resignations due to longer quarantine periods in place; a shortage of PCR analysers and cartridges in addition to logistical, regulatory and laboratory set-up challenges; and a dramatic increase in our client’s operating expenses as a result of these factors.
Our Medical Supply Services division mobilised an optimised, end-to-end testing solution at each of our client’s sites within five weeks. Drawing on our strong partnerships with leading medical supply manufacturers, and leveraging our in-house PCR-testing, logistics and regulatory expertise, we delivered a PCR solution in full compliance with testing protocols and standards. The solution included a hybrid offering of eight automated analysers, with 26 modules from multiple providers - to avoid placing further strain on the global shortage of medical supplies pertaining to COVID-19.
Around 5,500 employees across our client sites in Papua New Guinea were supported with our PCR testing services. We helped our client to increase employee satisfaction and motivation by streamlining testing logistics and preventing any production delays, thus minimising administrative processes and reducing quarantine periods.
Financial impact for our client was reduced through the limiting of any disruptions at our on-site medical facility, and reputational risks were mitigated through the reduction of potential virus transmission among employees – thus ensuring and fortifying our client’s business continuity.