Optimising Medical Emergency Management for a Prominent Energy Company in Oman

Overview

At International SOS, we are committed to helping organisations operating in high-risk and remote environments optimise their medical emergency preparedness and response strategies. In Oman, we partnered with one of the world’s foremost Oil & Gas companies to enhance their Emergency Management Services, aligning them with global best practices and national regulatory standards. This collaboration exemplifies our ability to deliver practical, risk-aware, and industry-specific solutions to complex operational challenges.

Problem

Operating in the dynamic energy sector of Oman offers exciting opportunities alongside its challenges, such as managing remote site operations and navigating complex networks of teams and service providers. Our esteemed client, a leading Oil & Gas operator, is committed to enhancing its medical emergency management strategies.

By addressing the division of emergency response functions between internal teams and third-party providers, the organization is poised to foster a unified and efficient framework. This collaborative approach will improve service consistency, clarify accountability, and significantly mitigate operational risks. With a focus on best practices, our client is set to strengthen its emergency response capabilities, ensuring compliance with both local and international standards. Together, we are paving the way for a safer future.

Solution

International SOS worked with the organisation's Emergency Management Team, including their third-party service providers, to review the infrastructure, procedures and processes in place. A team of International SOS consultants, with broad industry and regional experience, identified gaps according to industry and national standards. We engaged in several rounds of meetings with the organisation and its third-party service providers to align on the steps which should be taken to mitigate risks associated with the identified gaps.

The Professional Services Team from International SOS developed a set of recommendations including its reflection on areas of continuous improvement. We also devised an Emergency Management Services roadmap which the organisation can use to work with their third-party service providers. Further to this, we provided a long-term self-calibration programme so that they can remain agile should circumstances evolve over a period of time, or should there be certain changes to their work activities.

Impact

The organisation acknowledged that the strategic value and professionalism of the advisory services provided by International SOS had helped them to identify under-recognised areas in their Emergency Management Service, uncovered critical blind spots and offered practical solutions that improved their readiness and capability. Today, the organisation is better equipped to manage health emergencies, safeguard its workforce, and demonstrate its commitment to duty of care in a high-risk operating environment. This essentially led to resource optimisation and helped them to save additional costs. They were extremely satisfied that our solution ensured harmonisation across their in-house and third-party service operators.