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Optimising Medical Emergency Management

Case Study

Optimising Medical Emergency Management for a Prominent Energy Company in Oman



International SOS provided advisory support to optimise the Emergency Management Services of one of the world’s leading Oil & Gas organisation in Oman.


One of the world’s leading Oil & Gas organisations operating in Oman was facing issues consolidating the Emergency Management Services delivered through its in-house and third-party service management companies.


International SOS worked with the organisation's Emergency Management Team, including their third-party service providers, to review the infrastructure, procedures and processes in place. A team of International SOS consultants, with broad industry and regional experience, identified gaps according to industry and national standards. We engaged in several rounds of meetings with the organisation and its third-party service providers to align on the steps which should be taken to mitigate risks associated with the identified gaps.

The Professional Services Team from International SOS developed a set of recommendations including its reflection on areas of continuous improvement. We also devised an Emergency Management Services roadmap which the organisation can use to work with their third-party service providers. Further to this, we provided a long-term self-calibration programme so that they can remain agile should circumstances evolve over a period of time, or should there be certain changes to their work activities.


The organisation acknowledged that International SOS had helped them to identify under-recognised areas in their Emergency Management Services. This essentially led to resource optimisation and helped them to save additional costs. They were extremely satisfied that our solution ensured harmonisation across their in-house and third-party service operators.