Overview
A global technology organization operating in the Philippines needed to stabilize and enhance its 24/7 onsite medical services across multiple campuses serving more than 20,000 employees. Years of inconsistent care, irregular medical staffing, and lack of clinical governance had raised concerns about health and safety at work, occupational health compliance, and overall employee wellbeing. With the risk of routine health issues escalating into emergencies, leadership required a rapid transition within 30 days to ensure uninterrupted care and restore confidence in its onsite health infrastructure.Problem
The organization’s onsite clinics were struggling with operational inefficiencies that compromised care quality and compliance. Key issues included:
- Irregular medical staffing, leaving gaps in critical 24/7 coverage.
- Lack of clinical governance, creating risks for patient safety and occupational health standards.
- Fragmented healthcare provider relationships, with annual changes eroding trust and continuity.
- Escalating risk exposure, where even minor health concerns could turn into emergencies without proper oversight.
These challenges threatened not only employee wellbeing but also regulatory compliance and business continuity.
Solution
Our onsite healthcare solution tailored for high-volume, multi-site operations, combined:
- Rapid Mobilization: Full transition completed within 30 days, ensuring zero downtime.
- Reliable Medical Staffing: Clinics staffed with qualified healthcare professionals, supported by a relief pool for uninterrupted 24/7 coverage.
- Clinical Governance: Standardized protocols and compliance monitoring to meet occupational health standards and global best practices.
- Integrated Health Services: Wellness advisory, medical expertise, and data-driven analytics for proactive health management.
- Collaborative Engagement: Close alignment with HR and Operations teams to ensure the solution addressed both compliance and employee experience.
Impact
The results were immediate and tangible. On the first night of mobilization, three emergency cases occurred, each managed swiftly and professionally by the new onsite team. For the organization, this was a turning point.
I am impressed with how International SOS handle emergency cases onsite.
This reaction reflected more than satisfaction; it signaled restored confidence in the employee medical support and organization’s ability to protect its people. Employees experienced improved care and reassurance, while leadership gained a stable, compliant solution that reduced risk and supported wellbeing initiatives.