Overview
International SOS provided critical medical support to a technology executive traveling internationally, ensuring she received timely evaluation and clearance before a scheduled flight.
By leveraging a trusted global network and coordinating urgent diagnostics, the team helped manage potential health risks and facilitated a safe return home.
Problem
A technology company executive experienced leg pain and swelling following a long-distance flight from Sydney to the United States. She was scheduled to return home in 24 hours, but had concerns about flying without being cleared by a doctor.
International SOS received a call requesting a physician who could determine her “fitness to fly." The main concern was the need for urgent imaging, as this testing would determine whether she needed to extend her stay and delay travel or could go home.
Solution
The case was reviewed by the team at International SOS – including medical directors and operations specialists - and a plan was formulated and approved by the client. Urgent imaging was needed and would dictate whether she would need to extend her stay, or delay travel home.
Leveraging the extensive vetted and credentialed provider network, International SOS worked with an emergency department with no wait time that quickly performed the evaluation, stressing the importance of confirming her fitness to fly before the upcoming departure.
Impact
Following a thorough evaluation, International SOS's experts reviewed the clinical information and endorsed the flight back to Sydney. The executive was pleased with the entire process.
ROI
Even in regions with excellent medical care, navigating the healthcare system can be challenging, complex and time consuming. With assistance from International SOS, the executive was able to travel home safely and with confidence.