Problem

A telecommunications company from North Carolina with 75 people sent a contingent of executives, sales and marketing employees to a large tradeshow in eastern Europe where a new product was being unveiled. They knew ahead of time that protesters might target the venue and attempt to block entrances and roads around the convention centre. While leaving the conference on the first evening they encountered the protest while heading back to the hotel. One of the employees tripped and fell, resulting in cuts and a sprained wrist.

Solution

With Travel Risk Management services from International SOS and insurance coverage from Zurich American Insurance Company, employees contacted the Paris Assistance Centre through the App for real-time advice and assistance. With one call, they knew where to take the employee for treatment, as well as a route to that was unaffected and safe, helping to provide reassurance in a chaotic situation. The outpatient out-of-pocket medical treatment was also covered under the insurance partnership.

Impact

The telecom employees arrived back to their hotel safely and were able to plan for the next day’s route. The actionable advice, alerts and guidance allowed them to continue attending and exhibiting at the important industry conference with confidence.

Additional Guidance

Travel Risk Management services from International SOS combined with insurance coverage from Zurich American Insurance Company offers a unique solution to safeguard employees wherever they travel. The stellar capabilities include access to a global network of medical and security experts, proactive risk monitoring, and real-time alerts, and emergency medical expense coverage.

ROI

Security advice and assistance from International SOS kept the employees safe, allowing them to know where to go and what to avoid. The company ultimately secured several deals through leads gathered at the conference, allowing them to expand their headcount back at the home office, and proving a return on investment.