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Case Study

International SOS Deploys Incident Management Team to Lombok

International SOS, the world’s leading medical and security services company, has deployed an Incident Management Team to Mataram, Lombok to assist clients on the ground in the wake of the earthquake which struck on 5 August.

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International SOS is the world’s leading medical and security services company. We deployed an Incident Management Team to Mataram, Lombok to assist clients on the ground. This happens in the wake of the earthquake which struck on 5 August. 

The team consists of security and logistics specialists. They are assessing the extent of damage and availability of networks and infrastructure. They are also providing assistance and support to our clients.

Advice for travel to Bali and Lombok

Defer non-essential travel to North Lombok and East Lombok regencies (West Nusa Tenggara province), following several earthquakes on 5-7 August. This includes tourist areas such as Gili islands. Travel to other parts of Lombok island and to Bali island can continue only if members can maintain flexible itineraries. Members currently in the affected areas should continue to exercise caution and follow official directives.

International SOS members should contact the Assistance Centre for support or pre-travel briefing. Such briefing covers safety preparations and the support required to ensure a trip is feasible.

For the latest information and advice, members are advised to register for email alerts. They should also review the travel security updates on Travel Security Online and through the International SOS Portal.

We also advise clients and members to download the International SOS Assistance App, here.


Notes to Editors
About the International SOS Group of Companies


International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by more than 9,000 organisations. This includes the majority of the Fortune 500, as well as mid-size enterprises, governments, educational institutions and NGOs. 13,000 medical, security and logistics experts stand with you for support & assistance from over 1,000 locations in 90 countries, 24/7.