Client Story
How Duty of Care Shapes Arla Foods’ Responsible Culture
Updated
Overview
Arla Foods, a leading global dairy organization, believes that performance is closely tied to employee safety. This principle has been further strengthened through their partnership with International SOS, as we support their organization in keeping their employees safe globally.
Operating in 30 countries and owning famous brands like Arla®, Lurpak®, Castello®, and Puck®, Arla Foods ranks as the fourth-largest dairy company worldwide. Their commitment extends beyond quality products to the wellbeing of their 19,000 employees.
“If you want people to perform, they have to feel safe, they have to feel appreciated, looked after, if they are to be productive.”
— Ola Arvidsson, Chief Human Resources Officer, Arla Foods
This commitment includes protecting their workforce across various regions, from local operations to high-risk areas all over the world.
Problem
Adapting During the Pandemic
The COVID-19 pandemic challenged many businesses, but Arla's commitment to employee safety remained firm. The partnership with International SOS proved vital during this time, showcasing their medical capabilities and support, especially in high-risk locations. This partnership helped Arla establish local agreements with clinics, ensuring employee wellbeing.
Solution
Preparing for Global Challenges
Preparation is key to Arla’s travel risk management strategy. Customized briefings and mandatory eLearning courses equip employees with essential knowledge for various destinations. Madsen notes the proactive role of International SOS:
“It makes the traveler understand that International SOS is not just there for emergencies, but to advise, and as a point of information for security and medical issues.”
The International SOS Assistance App is an essential tool, keeping employees informed, connected, and secure. Additionally, Arla and International SOS developed an innovative communication toolbox to help managers share vital information, promoting a security-focused culture.
The Bottom Line: ROI through Duty of Care
Arla's partnership with International SOS showcases the return on investment (ROI) from a strong duty of care. This collaboration is more than just a tactical move; it’s a strategic asset.
“If we lose International SOS as a strategic partner, we lose a lot of their capability.”
— Ola Arvidsson, Chief Human Resources Officer, Arla Foods
Arla Foods demonstrates that employee wellbeing directly impacts business success. By aligning values, safety, and partnerships, they are building a future where safety and prosperity go hand in hand.