How Health and Wellness Centers in India Managed a Food Event

Managing Health Risks in High-Density Corporate Environments

Across six major corporate sites in India for a client in the technology industry, our health and wellness centers provide emergency as well as primary care and preventive health services such as ECG, lipid profiling, blood pressure monitoring, and HbA1c testing. These services are part of the integrated Healthcore360 corporate wellness program, supporting over 15,000 employees for our client. This medical infrastructure proved critical during the food safety crisis, ensuring rapid response and continuity of operations.

Food Safety Breach Threatening Employee Health and Business Continuity

On a high-density campus the ingestion of contaminated millets led to suspected toxin exposure, likely from microbial or chemical contaminants. The challenge was twofold:

• Managing a surge of symptomatic individuals in a short time frame
• Prevent panic and operational disruption across multiple sites.

With over 150 patients needing hospital referrals and 65 patients managed onsite, the risk of escalation into a public health emergency was a reality. The rapid triage and clinical decision-making of our wellness center medical staff was essential.

Rapid Corporate Wellness Center Response and Strengthening Food Safety Standards

Our onsite wellness clinic team activated emergency protocols and delivered continuous care until late night, including:

• Categorizing patients by severity (mild, moderate, severe)
• Administering antiemetics, rehydration therapy, and monitoring vitals.
• Coordinating hospital referrals for severe cases.
• Replenishing medical supplies mid-crisis.
• Initiating environmental investigation and lab testing of food samples.

Lab results confirmed contamination prompting a comprehensive kitchen audit and retraining of onsite food handlers.

Safeguarding Workforce Wellbeing

By identifying and managing severe cases early, including hypertensive crises and neurological symptoms, we were able to help keep people safe and possibly prevent life-threatening outcomes. Our actions also lead to:

• Avoided operational shutdown by managing 65 cases onsite and preventing further spread.
• Reduced hospital burden and maintained workforce continuity.
• Strengthened food safety protocols and kitchen hygiene standards.
• ROI through avoided escalation costs, improved health outcomes, and sustained productivity.