Problem
International SOS’ main contact at a global financial services company is the travel manager, who is based in Europe. Knowing that International SOS provides much more than traveler assistance, tracking, etc. her marketing colleague in New York City had a last-minute request to host the president of a South American country during an event in New York City.
As part of the visit and stipulation for attending, the company had to provide integrated medical and security protection at the restaurant venue, something outside that team’s wheelhouse. They turned to International SOS security and medical experts for Executive Protection services.
Solution
Along with a trusted and vetted partner, International SOS secured the proper language capabilities, as well as five convoy vehicles, discrete and plain-clothes close protection detail and on-site medical team in case of an emergency. Pre-visit work included a robust security assessment of the neighborhood and venue, as well as flagging challenges that other events going on in the city at the same time could pose. This work was on-site for several days leading up to the event.
Impact
The event’s attendees included high profile business and government leaders. On the day of the event, International SOS liaised on location with the leader’s secret service protection detail, guiding walk-throughs of the venue, plans and entrance and exit route and secure locations inside the restaurant. Risk mitigation included collaboration with local law enforcement to ensure smooth movement to and from the venue, as well as pre-screening protocols, crowd control scenarios in case of protests or curious members of the public. Contingencies were also planned in case any last-minute adjustments were needed.
ROI
Thanks to robust security and medical risk planning as well as local knowledge and expertise, the venue was safely secured.