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Client Story

Enabling Crisis Response and Risk Intelligence for Cushman & Wakefield

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Helping Organizations Navigate Crises with Clarity and Control

In a world where geopolitical instability and regional conflicts can escalate rapidly, organizations need more than plans, they need real-time insight, expert guidance, and the ability to act quickly.

For Cushman & Wakefield, protecting employees and maintaining business continuity during high-risk situations is a critical part of their global resilience strategy. Through its partnership with International SOS, the organization gains access to integrated medical, security, and intelligence capabilities that provide clarity in uncertain environments.

This support ensures that when risks evolve, decisions are informed, responses are coordinated, and employees remain protected.

 

Responding to Fast-moving Crises in Complex Global Environments

Crisis situations, particularly those driven by geopolitical conflict, create rapidly changing conditions that are difficult to predict and manage. For organizations with employees across multiple regions, understanding what is happening on the ground, and what actions to take, can quickly become overwhelming.

Without timely, accurate intelligence and coordinated support, businesses risk delayed decision-making, exposure to harm, and disruption to operations.

The recent Middle East conflict highlighted these challenges, as organisations needed to continuously monitor developments, assess risks, and respond in real time to protect their people.

Delivering Real-time Intelligence and Coordinated Crisis Response

International SOS supported Cushman & Wakefield throughout the evolving situation by providing continuous monitoring, expert analysis, and operational guidance.

“A strong example is their support throughout the recent Middle East conflict. International SOS provided timely intelligence updates, continuous monitoring, and operational guidance for our travelers in affected regions.”

This combination of real-time insight and global expertise enabled Cushman & Wakefield to move from reactive decision-making to proactive risk management.

“The combination of International SOS’s on-the-ground insights and a network of trusted partners enabled our teams to properly understand the evolving risks and take informed, purposeful actions.”

Crucially, International SOS brings together intelligence and response under one integrated model, ensuring organisations have a single, reliable partner to turn to in moments of uncertainty.

“Consistency is key. Our employees know they can rely on one single point of contact for medical, security, or logistical concerns anywhere in the world.”

Accurate intelligence is essential. Without it, you’re operating in the dark. Beyond crisis response, International SOS strengthens preparedness through its security intelligence capabilities, providing alerts, analysis, and advisory reports that guide both organizational and traveler decisions.

“Accurate intelligence is essential. Without it, you’re operating in the dark.”

Stronger Decision-making, Safer People, and Continuous Operations

With International SOS integrated into its risk management approach, Cushman & Wakefield is better equipped to anticipate, respond to, and navigate complex global threats. Access to timely intelligence and expert guidance enables faster, more confident decision-making, particularly in high-risk environments.

“Their guidance also empowers travelers to stay ahead of any potential risks.”

During the Middle East conflict, this capability proved critical in protecting employees and maintaining continuity.

“The insights provided helped us anticipate disruptions, adjust plans, and support our teams more effectively.”

As a result, the organization benefits from:

  • Real-time visibility into evolving global risks
  • Faster, more informed crisis response
  • A single, trusted point of coordination worldwide
  • Improved protection for employees in high-risk regions
  • Greater business continuity during disruption

This integrated approach strengthens both operational resilience and Duty of Care.

“Our partnership with International SOS strengthens our Duty of Care and reinforces our resilience framework.”

Together, these capabilities enable Cushman & Wakefield to respond to uncertainty with clarity, act with confidence, and maintain business continuity even in the most challenging environments. Because when insight, expertise, and action come together, organisations are better prepared for whatever comes next.