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Case Study

Emergency Preparedness Planning to an Energy Organisation During the COVID-19 Outbreak in Laos



International SOS provided security consultation to an energy organisation with multiple sites across Southeast Asia. Concerns were growing due to rumours of large numbers of unreported COVID-19 cases in Laos.


As concerns of anxiety grew among our client's workforce, our client faced numerous challenges including:

  • identifying and defining the roles and responsibilities of a crisis management team;
  • best practices in 'standing fast' if their sites were isolated due to travel restrictions;
  • how to evacuate international assignees to international safe havens. 


Our client contacted us and explained the situation. We were on hand to help them identify precautionary actions that they should take. Such actions include communication plans, hygiene, screening, access control, and quarantine measures. We assisted the organisation in identifying indicators of deteriorating medical and operating environments. These include the spread of COVID-19, the ability of medical facilities to cope, and restrictions on mobility within the country. Stand-fast protocol assistance was provided, as well as location evacuation plans to ensure the safety of their employees.


The outcome was very positive. We were able to help our client make timely and effective decisions by providing clear and reliable information.

We were able to ensure business continuity and crisis management support in this environment. We also ensured ongoing planning and preparation for next steps, including return to work and de-escalation.