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Case Study

Crisis Management Support to an Energy Organisation During COVID-19

International SOS provided best practices in responding to and managing COVID-19 as well as crisis management support to an Energy organisation.

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Overview

International SOS provided best practices in responding to and managing COVID-19. International SOS also provided crisis management support to an Energy organisation.

Problem

Our client was very concerned about the spread of COVID-19. They needed to ensure that they can react proactively and quickly. They also needed to ensure that their operations were not prematurely impacted.

Solution

We were on hand to provide our client with best practices and actions to take, such as:
  • When to implement screening measures, segregate staff and isolate critical functions
  • When to restrict internal and external events, including critical client engagements
  • When to implement appropriate 'stand-fast protocols' for the large domestic workforce
  • When to place restrictions on in-bound travel or relocate their international assignees

Impact

We ran a desktop exercise and briefing session with the team. It reassured management that they were able to handle a potential crisis. They in turn reassured staff about their employer's due diligence in meeting their duty of care.