Home to our regional Assistance Centre, Response Centre, Security Centre, and MedAire office, our Australian and New Zealand operations manage hundreds of cases every day — from routine outpatient visits and hospital admissions to emergency evacuations and repatriations.
Our local experts also handle a wide range of complex security incidents, ensuring fast, coordinated responses when it matters most.
LOCAL EXPERTISE FOR GLOBAL PROTECTION
- 1.2 Million
Domestic Trips
- 23,500
International Trips
- 32,000
Security & Travel Services
Travel Risk Management
We put travel risk management at the core of everything we do — ensuring your team feels safe, supported, and prepared, while you meet your Duty of Care obligations.
- Local expertise in Australia, with specialists based in Sydney
- 24/7 global medical and security support thanks to our “Follow-the-sun” model for continuous threat monitoring
- Seamless handovers across our international network
Critical Event Management Solution
Our Critical Event Management Platform, Quantum, empowers security teams to effectively manage risks for people and assets, whether at a site, office, event, or while travelling.
- Real-time risk intelligence and targeted threat detection
- Single digital interface for streamlined operation, backed by human assistance
- Seamless risk management for people and assets at any location
- Comprehensive reporting for full visibility on risk management efforts
Year-Round World-Leading Medical Services
Whether health concerns or medical emergencies arise, our in-house team of qualified doctors and nurses is available 24/7, ensuring no time is wasted in critical moments.
- 24/7 in-house medical support from qualified experts, anywhere
- Immediate response for health concerns or medical evacuation
- Vetted network of trusted hospitals and clinics
- Regular hospital visits to ensure top-quality care
- Continuity of care from pre-treatment through follow-up
Security Intelligence and Protection
- World-class on-site security experts for global protection
- Real-time advisory updates to keep teams informed
- Robust travel risk plans to safeguard journeys
- Secure transportation for safe and efficient travel
Consulting for Safe Workplaces
Our Consulting practice supports organisations across Australia and New Zealand build psychologically safe workplaces, from strategy development to seamless implementation. We help you:
- Identify and assess psychosocial hazards using evidence-based frameworks, SafeWork Australia’s Code of Practice, and WHS regulations
- Collaborate with your teams to design and implement proactive controls and action plans
- Leverage benchmarking data for sector-specific insights, helping you assess your performance and prioritise next steps
Quality You Can Trust
Our organisation has used ISOS services for many years. The ISOS risk management process is excellent and gives us comfort that our international travellers are in safe hands. The service we receive is always timely and comprehensive, and the travel tracker module is particularly helpful. Well done ISOS.
International SOS supports us by providing health and security information for informed decision making, empowering delegates with the ability to research the country they are going to, and ensuring access to medical advice for both minor and major needs whilst overseas. The team at International SOS have been amazing to work with. They are always willing to help and nothing is too much trouble.
Using the International SOS platform plays an important part in our risk mitigation and crisis management response planning for our internationally travelling staff. The platform provides travellers & system administrators with access to excellent information and supports a high level of communication between the staff in the field and those in the home office. We have also found the support team to be very responsive and easy to work with.
FREQUENTLY ASKED QUESTIONS
International SOS has 40 years of experience in protecting and saving lives. We have an unparalleled understanding of organisation's health and security threats and risk challenges, which allows us to tailor-make travel risk management solutions for the optimal health, security, and well-being of diverse global workforces.
In times of crisis our medivac, evacuation and air ambulance service is able to reach where many other enterprise risk management firms cannot.
Today, we are trusted by over 9,000 global clients, including governments, multinational corporations, mid-size enterprises, educational institutions, and NGO. Our worldwide reach and human touch ensure that organisations and their global workforce have peace of mind 24/7, every day of the year.
International SOS is a leading risk management firm providing a holistic approach to Travel Risk Management by anticipating, preventing, and reacting to unplanned risks that travellers may face on their journeys.
This includes extreme weather events, social unrest, terrorism, natural disasters, public health events like pandemics, and more. International SOS offer services such as health and travel security services, medical and travel security assistance, health consultancy and programme, and education and advice.
Our solutions and threat detection software help organisations manage their entire global workforce, no matter where they live, work, or travel, ensuring that employees feel supported and productive.
A Travel Risk Management Programme is essential for several reasons:
- Safety and Security: It ensures the safety and well-being of employees by preparing for and mitigating risks associated with travel. This includes health, security, wellbeing, and logistical risks.
- Compliance: It helps organisations meet their Duty of Care obligations and legal requirements, ensuring that they are compliant with local and international laws governing traveller safety.
- Business Continuity: By minimising disruptions and financial losses, a Travel Risk Management programme helps maintain business continuity even in the face of potential disruptions.
- Reputation: Protecting the company's image and credibility is crucial, and a well-managed travel risk programme demonstrates a commitment to employee welfare.
- Employee Satisfaction: Demonstrating a commitment to employee welfare can enhance employee satisfaction and loyalty.
International SOS services are designed to support organisations and their employees across industries and sectors, including:
- Multinational Corporations
- Banking, Financial & Professional Services
- Energy
- Engineering & Construction
- Oil & Gas & Mining
- Aviation, Maritime & Yachting
- Offshore Wind Operations
- Media & Entertainment
- Manufacturing
- NGOs
- Government Agencies
- Military, Policing, and Border Forces
- Educational Institutions
- Travellers—whether for business, leisure, or emergency situations.
Our solutions ensure that anyone, anywhere, has access to world-class medical, security, and logistical assistance.
International SOS offers custom pricing based on the size of your mobile workforce, number of locations, and other variables specific to your business.
This approach allows us to cater to a wide spectrum of organisations, ranging from SMEs to global corporations with extensive workforces scattered across the globe, and craft tailored solutions for each of our clients.