An Escalation Management Plan (EMP) provides the structure for a coordinated, confident response when incidents unfold. It clarifies who makes decisions, how they’re made, and what processes must be followed - ensuring your organization can act swiftly and effectively.
Developed by International SOS security and crisis management experts, this checklist will help you assess the strength of your existing EMP and identify the gaps that could impact your ability to respond under pressure.
What’s Inside?
Your “Escalation Management Plan” guide includes:
- The key elements every Escalation Management Plan should include
- How to define clear authority and escalation triggers
- The processes that ensure coordination between decision-makers and support teams
- A simple framework to test and refine your plan
Get the checklist to see how your organization measures up and where improvement is needed.
Why This Matters
In a region as dynamic as the Middle East, the ability to escalate, respond and recover effectively can determine how quickly an organization recovers from disruption.
Our expert, Michael Tutte, Regional Security Manager, International SOS, explains why an Escalation Management Plan is the foundation of any robust crisis framework and why clearly defining decision-making authority is critical when time is limited.
Step 1 is about structure and speed ensuring that when escalation is required, your people know exactly what to do and who to call.
What You’ll Gain
By downloading the checklist, you will gain:
- A clear framework to assess your organization’s current escalation process
- Practical guidance to improve speed, coordination, and accountability
- Confidence that your leadership team can make timely and informed decisions
- Alignment with International SOS best practices for readiness