NEW REPORT REVEALS THE EVOLVING CHALLENGES FOR THE RISK MANAGER
The Federation of Risk Management (FERMA), the International SOS Foundation and KPMG International today launch “Workers on the move: Managing new risks” a joint paper providing insight and practical advice for companies on managing the risks associated with business travel. A survey* conducted for the report reveals the increasing responsibility of the Europe based risk manager in regards to health, safety and security risks (60% of the respondents) and the contribution to their organisation's travel risk management policy and decision process (66% of the respondents) in an environment of changing travel risks.
Key insights from the report include:
- Geopolitical climate (41%) and globalisation of organisations’ activity (39%) plays a large part in the complexity of risk manager’s task.
- Cyber security (68%) is considered as risk number 1 for mobile workers. Mental health is a significant concern (45%) as well as social media (33%).
- 67% of organisations1 consider that their exposure to health, safety and security risks linked to workers’ mobility has increased over the last two years.
Best practices for travel risk management: 10 good ideas
1. Get commitment from senior management decision makers in the travel risk policy and programme
2. Manage travel risks across functions, including security, risk and insurance, travel management and HR.
3. Look at travel safety management in the same way you manage process safety, integrating all dimensions of safety information, hazard analysis, travel procedures, training, near misses and incident reporting, and management of change.
4. Good communications are at the heart of good practice.
5. Consider the accumulation risk if several employees are going to the same destination.
6. Use the same health and travel security solutions for all international assignees, short and long term, for better coordination in a crisis.
7. Provide emotional support in times of anxiety.
8. Ensure pre-travel risk advisories and responses are broad enough for a diverse workforce.
9. Insurance, including claims handling, should be easy for travellers to use.
10. Regularly review use of the assistance centre, apps and the results, including feedback from travellers.
Marc Burrows, Head of Global Mobility Services of KPMG International:
“Expanding geographies, particularly into emerging markets, coupled with developed world expectations around risk management and compliance creates a need for a different approach to global mobility operations and increases the risks associated with a mobile workforce. All of this must be considered in the context of business continuity, reputation and brand protection being of paramount importance to global CEOs.”
Laurent Fourier, Executive Director of the International SOS Foundation:
“Organisations are faced with an increasingly challenging and complex world of domestic and international pressures, rapid growth of the mobile workforce and increased regulations. We know that organisations want to make a difference in the lives of their mobile workforce and make a commitment to duty of care. By partnering with FERMA and KPMG International we are pleased to enable risk managers to better understand their new challenges and fulfill their responsibilities in mitigating health and travel security risks”.
The paper includes:
• The new normal of business environment and compliance;
• Changing travel risks for mobile workers
• Managing information security, mental health and social media for mobile workers;
• Interviews with European risk practitioners from BNP Paribas, Osram, Pinsent Masons, Solvay and Vestas;
• Ten good ideas for travel risk management to mitigate medical and travel security risks
• Ten innovative solutions
Download a copy of “Workers on the move: Managing new risks” here
For more detailed information on legal frameworks, download a copy of “Duty of care owed by European organisations to their mobile workers” here. Newly produced by FERMA and the International SOS Foundation, this report will assist organisations in navigating the complexity of both the individual countries’ laws from 14 European countries as well as European Union laws. It outlines an employer’s duties toward its employees in the field of safety, health and security.
About International SOS Foundation
Established in 2011, the International SOS Foundation ― Ambassadors for Duty of Care www.internationalsosfoundation.org – has the goal of improving the safety, security, health and welfare of people working abroad or on remote assignments through the study, understanding and mitigation of potential risks. The escalation of globalization has enabled more individuals to work across borders and in unfamiliar environments; exposure to risks which can impact personal health, security and safety increases along with travel.
The foundation is a registered charity and was started with a grant from International SOS. It is a fully independent, non-profit organization. The Foundation is currently in the process of setting up an experienced, independent governing Board of Trustees to steer its vision, objectives and future results.
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 152 countries and have 189,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG's Global Mobility Services specialists are located in more than 140 countries, supporting clients in matters related to HR policy and strategy, income tax, social security, immigration and employment law for mobile employees.
Notes to Editors
1 Source: Online survey conducted from January to May 2017 among 377 risk managers based in Europe.