International SOS launches Incident Support to locate employees in the critical first hour after a major Incident

17 July 2017 ,  —


International SOS and Control Risks, two of the world’s leading risk services companies, today announces the global launch of TravelTracker  Incident Support. 

Incident Support automatically initiates communications with potentially impacted mobile workers immediately after any major incident. A consolidated report of employee status is then provided within the critical first hour, allowing managers to prioritise those most in need of help. The new service leverages International SOS’ market leading TravelTracker system, comprehensive travel security alerts, and multi-modal communications powered by Everbridge.

TTIS picture for press release  
Nick Charnley, Head of Compliance & Security Intelligence at Syngenta, the global Swiss agribusiness, commented, ‘We have almost 10,000 travellers a year that our business relies on.  Having ‘Incident Support’ is a critical element of our commitment to keeping our mobile workforce safe and providing the utmost in duty of care. In the event of a major incident, we know that our employees will be located, and importantly, assisted as quickly as possible, whether our security professionals are available or not.’ 

In a recent International SOS survey, 47% of travel risk professionals said that communicating with employees during a crisis is a leading challenge to protecting their mobile workforce .

Leigh Burns, International SOS comments, ‘TravelTracker Incident Support is the fastest way for a travel risk professional to identify whether any of their employees are impacted or missing if a crisis occurs.”  

Burns continued, “Speed is imperative during a crisis.  As security incidents are on the rise, even in locations previously considered safe, our clients have increasingly asked for a 24/7 support mechanism minimising the time between incident reporting and locating potentially impacted travellers.  TravelTracker Incident Support does just this. Our market leading services enable us to provide immediate and expert outreach as soon as a major issue has been validated. We report on employee whereabouts within an hour, and sooner if all employees respond immediately.” 

The extensive global network of International SOS security experts investigates and validates reporting’s of major security incidents in under 30 minutes.  As soon as this initial validation is complete, the Incident Support service will automatically contact members through multiple communication methods including email, SMS, text-to-speech protocols.  It provides automated ‘resend’ capability to ensure that travellers acknowledge and respond. Collated responses are then provided to Managers within the following hour, and assistance will already be underway if required. 

For more information and to take a look at our video demonstrating the power of Incident Support, click here.




About International SOS and Control Risks

Our alliance brings together two of the world’s leading medical and security specialists, International SOS and Control Risks. Our combined resources and expertise are well placed to meet the customers’ growing need for integrated travel security risk services. Our solutions ensure that mobile employees are safe and productive and help employers with their duty of care obligations. 50 dedicated experts, located across the globe with access to over 200 dedicated travel security experts through 26 regional Assistance Centres and a partner network of over 700 accredited providers, produce global travel security information and analysis 24/7. We also provide travel security training, preventative travel assessment, support with the development of travel security risk policies, evacuation plans and the latest technology to enable clients to track and communicate with their mobile employees.


About Everbridge

Everbridge is a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running. During mission-critical business events or man-made or natural disasters, over 3,000 global customers rely on the Everbridge platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. A broad set of applications enable companies, hospitals, agencies, states, cities and towns to address issues related to severe weather and man-made incidents, IT outages and cyberattacks, safety of travelling staff, and facilitate regulation-compliant messaging. Everbridge serves 8 of the 10 largest U.S. cities, 7 of the 10 largest U.S.-based investment banks, 24 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. Everbridge is based in Boston with additional offices in Los Angeles, San Francisco, Beijing and London. For more information, visit, read the company blog,, and follow on Twitter and Facebook.

Notes to Editors

1 TravelTracker is an award-winning traveller tracking solution. Organisations around the world rely on the tool to help reduce risks to their people during and after crisis. More than 2.8 million international travellers are able to be located in times of crisis due to TravelTracker. 
2 Everbridge is a leading global provider of critical event management and enterprise safety applications.
3 International SOS/Ipsos MORI ‘Risks & Realities’ study of over 1000 risk professionals.