27 September 2019 ,  London

International SOS, the world’s leading medical and security risk services company, is the first organisation certified as compliant with the Bureau Veritas ‘Technical Standard related to Personal Data Protection’ at a global scale. The standard has been developed based on the requirements of the European General Data Protection Regulation (GDPR). This certification is for the management and provision of personal data protection across all of International SOS’ Assistance and Medical Service Centre's globally. The certification audit has been carried out by Bureau Veritas, a leading international certification body with cross-industry expertise in the fields of Quality, Health, Safety, Environment, Sustainability and Enterprise Risk.

Arnaud Vaissié, CEO, Co-Founder and Chairman of International SOS commented on the certification, “The GDPR, introduced in the EU/EEA, is seen as the platinum standard in personal data protection. We wanted to make sure that all our data protection processes, across our assistance and medical service centres, are compliant with this stringent regulation along with other applicable laws. We consider data protection of utmost importance to delivering our services and a core commitment to our clients and members.”

Arnaud Vaissié continued, “This is a key milestone in our compliance journey and we are extremely proud to be pushing forward the data protection agenda for all. Our certificate of compliance with the Bureau Veritas Technical Standard related to Personal Data Protection at global scale is a first in the world and we hope that it will lead the way for other organisations to do the same.”

Sebastien Fox, General Manager of Bureau Veritas Certification, congratulated International SOS: “on having the vision and leadership to be the first truly global organisation to obtain this certification inside and outside the European Union. International SOS demonstrated they have the rigorous procedures in place to manage their clients’ most sensitive personal data, across borders and multiple communication channels with complete respect for their rights”.

International SOS has also received certification to a number of ISO standards as part of its continuous quality improvement programme, including global certification across all International SOS business lines to ISO 9001:2015 for our integrated Quality Management System for its Assistance Centres, International SOS Clinics and Medical Services and ISO/IEC 27001:2013 for Information Security Management. Its Assistance Centre in London was the first service platform in the world to be certified in the delivery of telehealth services (ISO/TS 13131:2014 ED1).

International SOS provides medical and travel security services 24/7/365 to clients working and travelling abroad. For more information about International SOS’ Quality Programme, visit


Notes to Editors

About the International SOS Group of Companies

The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.


Founded in 1985, the International SOS Group is trusted by 12,000 organisations, including the majority of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 10,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 85 countries, 24/7, 365 days.   

To protect your workforce, we are at your fingertips: