International SOS Expands TeleConsultation Service for the Global Workforce

11 June 2019 ,  Paris

International SOS, the world leader in medical and security risk management, has further expanded its worldwide TeleConsultation services to France. The clinical service is now available in 16 countries and territories1 worldwide, complementing its global TeleHealth services with virtualised access to local credentialed providers in the International SOS Global Assistance Network. The new service enables clients and members from around the world to further benefit from this global TeleConsultation footprint, with the benefits of local medical knowledge and locally fulfillable prescriptions, when necessary.

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Dr Neil Nerwich, Group Medical Director, Assistance, International SOS, "Teleconsultation is becoming increasingly popular2 as the growing global workforce demands more diverse access to fast, efficient and appropriate medical care wherever they travel. This local virtualised service adds to our extensive Assistance services worldwide capability. Members can be assured of the same high-quality care as they would receive in person, with local knowledge for accurate medical diagnosis and locally available medicines. As part of the service, members are assessed for TeleConsultation and, should something change medically, can be quickly triaged from TeleConsultation into alternative medical care if necessary, providing a leading solution to protect people and promote business resilience."

The new TeleConsultation service is provided in conjunction with International SOS global 24/7 Assistance Centre platforms, which provide medical and security information, advice and referrals around the clock to members travelling or working abroad.

Benefits of the service:
- Reduced business disruption via efficient access to local care
- Compliant with local medical regulations and licensing requirements
- Understanding of local health environment at the patient’s location
- Knowledge of the names and availability of local medicines
- Ability to provide locally fulfillable prescriptions
- Teleconsultation within the framework of an integrated medical support with a personalised follow-up and management
- Multi-lingual support to refer patients to the services of a general practitioner, a specialist or emergencies if necessary

For more information, click here.


1Australia, Canada, China, Denmark, France, Hong Kong, India, Italy, Malaysia, Netherlands, New Zealand, Singapore, Sweden, Thailand, UK, USA.

2Teleconsultation Services for the Mobile Workforce

Notes to Editors

About the International SOS Group of Companies

The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.


Founded in 1985, the International SOS Group is trusted by 12,000 organisations, including the majority of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 10,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 85 countries, 24/7, 365 days.   

To protect your workforce, we are at your fingertips: