International SOS and Control Risks Bali Travel Alert

27 November 2017 ,  —


Ngurah Rai International Airport, which serves the provincial capital Denpasar, has been closed until at least 07.00 (local time) on 28 November due to renewed volcanic activity at Mount Agung (Bali). Lombok International Airport reopened at 06.00 (local time) on 27 November, although at least half of the flights at the airport remain cancelled. 

The closure of Denpasar airport will be reviewed every six hours. It came after the BNPB raised the alert status for Mount Agung to Level IV ('Beware', the highest on a four-tier scale), meaning that there is an imminent risk of eruption. Ash plumes reaching 25,000 feet (7,600 metres) have been reported. The aviation warning level around Bali remains at the highest (red) level to allow airlines to alter routes as a precaution.

While Lombok airport has reopened following its closure on 26 November, precedents suggest that airlines are unlikely to resume full operations at the facility in the coming days, or until there is a decrease in volcanic activity.

Advice for travel to Bali and Lombok

  • Defer travel to Bali and Lombok until the volcanic activity subsides if you have inflexible itineraries or if you are operating within strict time frames.
  • All other travel to Bali and Lombok should be for essential purposes only due to short-notice and intermittent disruption to air travel, potentially lasting up to several days.
  • Reconfirm the status of flights with Ngurah Rai International Airport (also known as Denpasar International Airport, +62 361 9351011 – available 24 hours; wait until you hear English instructions) or your airline. Reconfirm the status of flights with Lombok airport (+62 370 6157000). Your travel agency can assist with alternative arrangements if your flight is cancelled.
  • Those currently in Bali or Lombok do not need to leave. However, abide by all directives issued by the authorities, including staying out of the designated exclusion zone and deferring travel to the volcano.
  • Monitor the status of Mount Agung closely via the National Disaster Mitigation Agency (BNPB)'s website. In Denpasar, the BNPB contact details are: +62 361 223333.


For the latest information and advice, members are advised to register for email alerts and review the travel security updates on Travel Security Online and through the International SOS Membership Portal.

We also advise clients and members to download the International SOS Assistance App, here.

For additional information and advice, members are advised to call their local International SOS Assistance Centre.


About International SOS and Control Risks

Our alliance brings together two of the world’s leading medical and security specialists, International SOS and Control Risks. Our combined resources and expertise are well placed to meet the customers’ growing need for integrated travel security risk services. Our solutions ensure that mobile employees are safe and productive and help employers with their duty of care obligations. 50 dedicated experts, located across the globe with access to over 200 dedicated travel security experts through 26 regional Assistance Centres and a partner network of over 700 accredited providers, produce global travel security information and analysis 24/7. We also provide travel security training, preventative travel assessment, support with the development of travel security risk policies, evacuation plans and the latest technology to enable clients to track and communicate with their mobile employees.