Collaboration and staff wellbeing are now integral parts for an effective crisis response

21 September 2021 ,  Caversham

A more collaborative approach to crisis and staff health & wellbeing are now considered as an integral part of a crisis response; indicating that many organisations have realised that without healthy staff - who are fully engaged and have good channels of communication - a response is much less likely to be effective. This is the latest result from The BCI’s report on Crisis Management, sponsored by International SOS.


87.4% of respondents acknowledged Mental Health as a key consideration within their crisis management plans. 40.3% of organisations were affected by staff Mental Health in 2020. With many staff working from home, wellbeing support was considered as a key factor in protecting a company’s most valuable asset – their staff.


The BCI Crisis Management report focuses on the emerging crisis management trends brought to the forefront after COVID-19. The centralisation of key strategic processes along with the ability to communicate these processes through layers of central, regional, and country level teams was the key to a successful crisis management structure.


81.3% who adopted a central or hybrid approach, reported their crisis management capabilities were either “good” or “excellent” when working in tandem with local teams with knowledge in regional laws. This was echoed in the survey results with 56.3% of respondents said that they took a global approach to the crisis, allowing regions to take an autonomous approach where needed.


Technology was major part of many organisations’ response strategy according to 99% of respondents. It has been labelled as crucial for an effective and quick response to remote working, communication and exercising.


The report concludes with the top twelve keys to a successful response highlighted by respondents which include horizon scanning and information gathering for clear decision making. The next would be good emergency communication practices.


Rachael Elliott, Head of Thought Leadership at the BCI, commented: “The BCI Crisis Management report has demonstrated the importance of a collaborative culture being inherent in organizations to successfully weather crises. At the BCI, we have discussed the problems of siloes building within organisations for many years: siloing results in the duplication of work, builds unnecessary tensions and creates trust issues throughout an organisation. The pandemic has gone some way in helping to reduce this siloing effect for many organisations. Good collaboration is about people, and people need to be in a good state of health – physically and mentally – to be able to react well and responsibly in a crisis. It is therefore encouraging to see a renewed emphasis on staff health and wellbeing as a result of COVID-19. Such attention will not only provide staff with the necessary support to continue with business-as-usual activities, but will also help reduce staff attrition levels and maintain a good company reputation.”

Other findings on the report include:

• The relationship between business continuity and crisis management has been strained due to a lack of collaboration prompting an opportunity to establish a process which determines where each team needs to be involved.
• A hybrid approach for global organisations with a diverse network of cultures may help counter dynamic spirals for organisations

Notes to Editors


About the Business Continuity Institute

Founded in 1994 with the aim of promoting a more resilient world, the Business Continuity Institute BCI has established itself as the world’s leading Institute for Business Continuity and Resilience. The BCI has become the membership and certifying organization of choice for Business Continuity and Resilience professionals globally with over 9,000 members in more than 100 countries, working in an estimated 3,000 organisations in the private, public and third sectors. The vast experience of the Institute’s broad membership and partner network is built into its world class education, continuing professional development and networking activities. Every year, more than 1,500 people choose BCI training, with options ranging from short awareness raising tools to a full academic qualification, available online and in a classroom. The Institute stands for excellence in the Resilience profession and its globally recognised Certified grades provide assurance of technical and professional competency.

The BCI offers a wide range of resources for professionals seeking to raise their organisation’s level of Resilience, and its extensive thought leadership and research programme helps drive the industry forward. With approximately 120 Partners worldwide, the BCI Partnership offers organisations the opportunity to work with the BCI in promoting best practice in Business Continuity and Resilience.

The BCI welcomes everyone with an interest in building resilient organizations from newcomers, experienced professionals and organizations.

Further information about the BCI is available at


About the International SOS Group of Companies

The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.


Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 12,000 organisations, including the majority of the Fortune 500, as well as mid-size enterprises, governments, educational institutions and NGOs. 12,000 multicultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days.   

To protect your workforce, we are at your fingertips: