Communicating During a Crisis

A third of organisations see communicating during a crisis as a top challenge in providing the necessary protection to all their employees.

 

Should a crisis occur, you need to be certain that your employees have been contacted to confirm that they are safe and secure. This reduces the potential for the situation to get worse, actively supports your workforce's wellbeing, delivers peace of mind and enables your organisation to get on with dealing with the crisis.

 

Protect Your Entire Workforce with Tracker

Tracker‘s communication features allow you to easily communicate with your people who are within the area of impact. Including those working and living in the incident area, and those who are visiting or about to travel there. 

 

In the critical moments following an incident, Tracker helps you to contact potentially impacted people to quickly to determine their safety and wellbeing.  

 

With the Tracker Communications Module, you can:

 

  • easily see who is potentially impacted by the incident: after performing a search within Tracker, you will have a quick view of your people who are within the area of impact - you can create a new message or select from a previously-created message template.
  • quickly send messages to check the status of impacted employees: send one-way informational messages to your people or two-way messages with response options via SMS, text-to-speech, or email to determine their status. 
  • focus on those who need assistance or did not respond: use the communication history to quickly view responses and identify individuals who may need assistance or require more attention.

 

How it Works

After conducting a Location or Alert search and identifying travellers and employees, you can quickly communicate with them through the integrated communication platform via email, SMS and text-to-speech methods. Employee email addresses and phone numbers are displayed on the recipient grid and you can manually update these contact details at any time.

 

In Action

HELPING A COMPANY ASSESS IF THEIR PEOPLE WERE AFFECTED BY THE 2021 US CAPITOL ATTACK

Our client has offices in Washington D.C. and also has people regularly travelling to and around the city. During the US Capitol Attack, the organisation wanted to quickly assess if any of their employees were nearby or affected.


INFORMATION AND TRACKING SUPPORT DURING THE SRI-LANKA ATTACKS

 The Sri-Lanka terrorist attacks were an anxious time for businesses with employees in Sri-Lanka. Find out how we provided information and tracking support to our client’s security director during the Sri-Lanka attacks.