Assistance

Your organisation’s risk profile is unique. Comprised of:

  • A diverse workforce with differing personal risk profiles. Denoted by variables such as: underlying health issues, experience in location, gender, age, disabilities and sexual orientation.
  • Operations in locations with varying health and security threat levels. For example, you could have offices and sites in France (low medical & security risk) and Nigeria (high medical & security risk).
  • A range of job roles that present evolving health and security risks: office/home working, international assignments, national & international business travel, and site-based workers.

 

Protecting your people from these health and security threats will help you save lives, improve your employee health and wellbeing, and strengthen your Workforce Resilience.

 

Even a minor health or security issue, if unchecked, can quickly escalate into a more serious problem. Your ability to respond to these risks, can ultimately impact your reputation, your workforces’ productivity as well as its happiness and morale.

 

Whether you are looking to support your teams on an annual basis or for a shorter term – a specific contract, for example, a festival or sporting event – International SOS offers a range of business, individual and event services that help mitigate those risks and their associated costs. No matter how small a health or security issue is; our experts are qualified to help.

 

Our solution

How it works

When people are faced with new health and security risks – especially in a new environment or at risk of crime, illness or conflict – their employers, sponsors, schools, family and friends like to know they have easy access to the best advice and care.

That is why our Workforce Resilience service supports your people every step of the way. We help them prepare for layered threat environments, monitor their location, warn them of emerging risks and provide professional health and security expertise. Before any change of working circumstances, your people can consult – on the web or via our app – our location guides contain detailed health and safety tips, maps and cultural information. This can also be received directly via email.

Layered Threat Environment

Our workforce monitoring tool identifies and locates your people who are at particular risk following any significant incidents or threats and pushes out alerts to these people so they are kept up-to date. We also inform their organisation by email of any emerging health or security risks that might affect their people.

Most important of all, we provide your people with 24/7 access to world-class health and security services via our global network of Assistance Centres and networks on the ground. One call puts them in touch with doctors, nurses, logistics coordinators and security teams.

 

How it helps

Our support means people like you, your employees, volunteers or students can rely on expert help whatever the requirements. We can assist with preparation, compliance, security and monitoring, as well as providing on-site health assistance. Our 24/7 Global Assistance Centres provide access to the best possible expertise for any question or emergency.

A global network of accredited providers ensures we have ‘boots on the ground’ to support you, should you need it.

 

Webinars, specific communication plans and websites on emerging risks are arranged throughout the year.

 

Assistance for you and your entire workforce is just one component of our Workforce Resilience service: everything you need to safely manage your global teams while they work around the world.


 

360 virtual tour

The Assistance Centre is the heart of our business, a globally integrated platform that supports you and your mobile workforce no matter where you are. Our 26 Assistance Centres work seamlessly as one for you and your mobile workforce 24/7, 365 days. Join us on a virtual tour of our Assistance Centre, and learn how we can support you and your mobile workforce.