International SOS started its operations in India in 1998. We employ over 200 full-time staff and operate out of three offices in Bangalore, New Delhi and Mumbai.
Our 24-hour assistance center in New Delhi provide bilingual (English and Hindi) assistance to our members. In 2009, this assistance center handled more than 150,000 calls, 38,000 cases and 100 medical transport cases. We have a comprehensive, credentialed nationwide network of medical and related service providers that gives us the ability to refer, admit and monitor patients on a cashless basis in all centers of medical excellence across the country.
Our in-house medical, security and operations specialists rank among the most well-trained and experienced professionals available in the country. They are activated during an emergency and are available to undertake specialized projects such as training, surveys, audits and event support. Our staff have extensive and hands-on experience in crisis management and have been mobilized to provide on-the-ground assistance during 9/11, SARS, Bird Flu, the 2004 tsunami, Mumbai 26/11, Swine Flu pandemic and many other crisis flashpoints around the world.
New Delhi also hosts our 24-hour Global Information Center, a key hub that generates actionable security intelligence and analysis for corporate security and risk managers worldwide. This center also produces the India Sentinel – a daily security incident round-up from across India with weekly forecasts and quarterly special issue reports.
We offer a range of services to suit the needs of organizations that wish to have a comprehensive medical and security risk management program in place for their mobile employees, and those working at remote sites as well as at large, urban facilities.
Apart from our global 24/7 medical and security assistance for travelers and expatriates, we offer medical and security consulting solutions, medical emergency preparedness solutions, on-site medical services, and occupational health services. Our client base in India consists of many Fortune 500 companies as well as leading Indian organizations across a range of industries.
We are members of CII, FICCI, NASSCOM and other important business councils and associate bodies, and participate actively in seminars, conferences and meetings.
For more information, please email or call us.